Antwort des Geschäftsinhabers
Dear Olga Perez,
Thank you for your message.
We see that you have already left a negative review on Kiyoh, which we deeply regret, as you never contacted us earlier regarding your undelivered package, and therefore we were unable to assist you sooner. We sincerely apologize for this.
We see that you placed the order with order number 2353790 on March 30, 2026.
Normally, orders are processed and shipped on the next business day.
Unfortunately, your package was overlooked by the courier, which caused a delay, and we sincerely apologize for this.
Your package was handed over to DPD today and will be delivered to you shortly.
You can now track your package.
We once again offer our sincere apologies for the inconvenience. If you have any further questions and/or remarks, please feel free to contact us at any time; we will be happy to assist you.
Kind regards,
Team Motorparts-online.com
