Response from the business owner
Good afternoon Edward Sammut,
We are sorry to hear that you received a defective part, and we sincerely apologize for this.
What we find unfortunate is that you did not contact us first regarding the defective part, so that the dealer could have found a solution for you. Unfortunately, the dealer did not get this opportunity.
After receiving a part, you always have a 14-day money-back guarantee if the part is not satisfactory. When you return a part and it is received by the dealer in good condition, the full refund will be issued to you within a few business days. The shipping costs you paid will also be refunded.
If you urgently needed the part and chose not to return it, attempting to repair it yourself, you could still have contacted us. We could have mediated between you and the dealer to find a suitable solution.
Of course, you may still contact us if you wish to do so.
Kind regards,
Team Motorparts-online.com
