Response from the business owner
Dear Oscar Kupari,
We are very sorry to hear that you received a part that does not meet your expectations and does not match the description in the advertisement. We regret this situation.
We always assume that parts are checked beforehand before being listed online and that the description of the part is accurate. Unfortunately, this was not the case for your order.
We see that you have already sent an email asking if you can return the part, which is of course possible.
You have a 14-day “not satisfied, money back” guarantee from the moment you receive the part.
You have already received an email from us with the relevant return instructions, including a return label, so you can return the part free of charge. Once the part is received in good condition, the amount, including the shipping costs you paid, will be refunded to your account.
We hope this has resolved your issue satisfactorily.
On behalf of the Team at Motorparts-online.com, we wish you a healthy and happy 2026.
Kind regards,
Team Motorparts-online.com
