Response from the business owner
Good afternoon Georges Vlaemynck,
We would like to emphasize that we deeply regret you received the wrong part — our sincere apologies for this.
It is not the case that our sellers do not know the difference between left and right. However, they are currently extremely busy due to peak season, and unfortunately, mistakes can happen.
Nonetheless, we want to stress how sorry we are that this happened to you, and we fully understand your frustration.
One of our colleagues has already contacted you to confirm that the seller indeed made a mistake, and that you may return the part free of charge.
As soon as the returned item is received in good condition, the seller will send you the correct part.
We hope that, in the end, you will feel properly assisted through this process. Should there be anything else we can do for you, please don’t hesitate to let us know.
Team Motorparts-online.com
