Response from the business owner
Dear Gerrit Van Drie,
We are sorry to hear that your order did not go as expected — our sincere apologies for this.
When an order is placed, the part is retrieved and thoroughly inspected before shipment.
This inspection is done to prevent any surprises for the customer and to ensure that no defective part is sent that does not match the description in the advertisement.
Unfortunately, in your case, this was exactly the issue.
For that reason, we chose not to ship the part and instead refunded you the full amount.
We believe it is very important that our customers always receive a part that matches the description in the advertisement.
If we can be of any help to you in the future, please don’t hesitate to let us know.
Kind regards,
Team Motorparts-online.com