Reviews for Motorparts-online.com

Dear Olli-Pekka Sundvall, First of all, we would like to emphasize that we are very sorry that you have not yet received a response to your question regarding the compatibility of the parts. We also deeply regret that you have not yet received the parts you ordered. We see that you only asked whether the parts would fit together, but you did not send an email requesting to know why your order has not been received or what the issue might be. We would have liked to investigate this for you. At Motorparts-online.com, we work with many different dealers, each offering their own parts through our website. Therefore, the parts you see on our website are not only from Motorparts-online but also from dealers who use our platform to offer their parts for sale. The parts you ordered come from a dealer who offers their products through our website. We had to forward your query to the relevant dealer, and we always expect a response within 24 hours. Unfortunately, this has not been the case for you. Additionally, we are very sorry that your shipment has still not been sent. We will contact the dealer to request clarification on this matter and will, of course, keep you informed via the email address we have on file. We hope this helps resolve the situation. Kind regards, Motorparts-online.com

Beste Tessa, Dank voor uw beoordeling. Wij vinden het erg vervelend dat u langer heeft moeten wachten op uw order dan gewenst. Ondanks deze vertraging doen onze handelaren hun uiterste best om de onderdelen alsnog zo spoedig mogelijk te verzenden. Wij zien dat uw order inmiddels onderweg is naar u, en deze zal naar verwachting vandaag en anders uiterlijk morgen bij u arriveren. Uiteraard hopen wij dat alles naar wens is na ontvangst van uw pakket. Met vriendelijke groet, Team Motorparts-online.com

Dear Michael Tilkin, We are sorry to hear that you have not yet received the ordered part. Our system shows that you placed your order on 28th February 2025 at 11:35 AM. All our orders are picked up from our warehouse in the morning between 09:00 AM and 10:00 AM. Orders placed after this time are processed on the next working day. Since your order was placed on a Friday and Motorparts-online.com is unfortunately closed during weekends, the weekend passed before your order was processed, and the first working day was Monday, 3rd March. Additionally, here in the Netherlands, there has been Carnival over the past few days, and some of our suppliers were closed for this holiday, which caused a slight delay in shipping. We completely understand that this has caused some frustration, but we notice in our system that you have never sent an email asking where your package is. You are always welcome to do so, and we would be happy to look into it for you. We could have sent you the tracking information earlier so that you could track your package’s shipment. I will send that to you via email shortly. We can also confirm that your order is being processed today and will be shipped to you soon. We hope this information helps, and if you have any further questions, please don’t hesitate to contact us. Kind regards, Motorparts-online.com

Beste Marvin, Dank voor uw beoordeling. Wij begrijpen dat het erg spijtig is wanneer u langer moet wachten op uw bestelling dan gewenst. In verband met Carnaval zijn enkele handelaren een paar dagen gesloten geweest waardoor de verzendingen een kleine vertraging hebben opgelopen, onze excuses voor het ongemak. Wij zien dat u één van de onderdelen inmiddels heeft mogen ontvangen, het andere onderdeel is momenteel onderweg naar u en zal naar verwachting vandaag en anders uiterlijk morgen bij u bezorgt worden. Uiteraard hopen wij dat, na ontvangst, alles naar wens is. Met vriendelijke groet, Team Motorparts-online.com