Response from the business owner
Dear Jeanfrancois Leroy,
Thank you for your review.
Firstly, we would like to emphasize how sorry we are to hear that you had a negative experience with us. We highly value customer feedback.
You mention that the advertisement lacked photos and descriptions, which is unfortunate to hear.
We have reviewed all 5 photos included in the advertisement, and unfortunately, the photos do not provide a realistic view of the condition of the part, nor does the description, which we find very concerning on the part of the seller.
Our records show that you placed the order on 10-2-2025, and you did not contact us beforehand with any questions regarding the part, such as whether there were any defects not visible in the photos or whether the part was truly in good condition and if there were any other aspects to consider.
We would have gladly inquired with the seller on your behalf to prevent any disappointment or surprises.
Additionally, you did not submit a return request with us. Perhaps you were unaware of our return policy.
After receiving the part, you have a 14-day money-back guarantee if the part is not as described.
We have now sent you a return email with a return label, so you can return the item at no cost.
Once the item is returned, the amount paid will be refunded to your account within a few business days, the same account used for the payment.
We hope this information helps.
Kind regards,
Team Motorparts-online.com
