Response from the business owner
Dear Neil Hankinson,
First of all, we would like to express our sincere regret that you have received a part that is not usable for you.
We received your email on September 30th, 2025, and forwarded it, along with the accompanying photos, to the dealer for further handling.
Our system shows that your email was indeed processed, as mentioned above, but unfortunately, no response was sent to you to inform you of this. Our sincere apologies for that — this was certainly not our intention.
Unfortunately, we have not yet received any reply from the dealer.
We will therefore contact the dealer again and request that they respond as soon as possible with a suitable solution.
In addition, you are always entitled to the 14-day money-back guarantee.
You have up to 14 days after receipt to return the part.
Since the dealer has not yet responded, we will extend this period for you, so that you have more time to return the item if necessary.
Of course, we hope to get back to you as soon as possible with an answer and an appropriate solution.
Kind regards,
Team Motorparts-online.com
