Response from the business owner
Dear Bela Dahlke,
First of all, we would like to emphasize that we are very sorry that you received a part that is not usable for you and does not match the description in the advertisement.
We always assume that all parts posted online by dealers are thoroughly checked in advance and listed with the correct information on the website.
Unfortunately, this was not the case with your order, and we deeply regret this.
We can see in our system that you have not contacted us regarding the received part, nor have you submitted any emails or return requests.
You always have a 14-day money-back guarantee if the part is not satisfactory after receipt.
Of course, you no longer need to do this, as you have already received an email from us with the relevant return instructions, including a label so you can return the part at no cost.
Once the part is returned in good condition, the amount will be refunded to your account within a few business days, including the shipping costs.
If you have any further questions and/or comments, please feel free to contact us at any time.
Kind regards,
Team Motorparts-online.com
