Hi Reefer, Thank you for taking the time to fill out the review. How unpleasant to hear that you are having this experience with REEF.eu. I have made some inquiries at our warehouse and I understand that the items have been delivered by now. If this is not the case I would like to ask you to contact our customer service [email protected]. They will be happy to assist you. Kind regards, Team REEF.eu
Revisión original
Hi Reefer, Thank you for taking the time to fill out the review. How unpleasant to hear that you are having this experience with REEF.eu. I have made some inquiries at our warehouse and I understand that the items have been delivered by now. If this is not the case I would like to ask you to contact our customer service [email protected]. They will be happy to assist you. Kind regards, Team REEF.eu
Beste Ingrid, Dat is heel vreemd. Ik neem doormiddel van een privé berichtje contact met je op. Excuus voor de vertraging en bedankt voor je geduld. Vriendelijke groet, Team REEF.eu
How unpleasant that the package did not arrive. From my colleague I understood that the given address was not correct. But fortunately the package is automatically returned to us and we will refund the amount. Thank you for your patience. Regards Team REEF.eu
Hi Peter, Thank you for taking the time to fill out the review. How unpleasant to hear that you are having this experience with REEF.eu. I have made some inquiries at our warehouse and I understand that the items have been delivered by now. If this is not the case I would like to ask you to contact our customer service [email protected]. They will be happy to assist you. Kind regards, Team REEF.eu
Thank you for your feedback. Sorry for the inconvenience. I will pass this on to the relevant colleagues. There is always room for improvement. Sorry that things turned out the way they did. Hopefully we will see you again in the future. Have a nice day. Kind regards, Team REEF.eu
Hi Lorraine, How sorry to hear that size didn't turn out right. Have you consulted our size chart? What went wrong? Have you seen that for delivering to the UK and returning from the UK we have different terms and conditions? This is all due to the Brexit. We realize that the cost of returning is high but unfortunately we cannot do otherwise at the moment. Sorry for all the inconvenience. Kind Regards, Team REEF.eu
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