I recently purchased nutrients for the seeds however after receiving the nutrients they did not come with directions on how to mix them but not happy about having to go to another site to open up information on the nutrients for a $1.99 not happy with that
Quick return on non germinations
I can't sign 8nto my account, even when I change the password. I ordered 10 seeds got 10 free. I germinated 16, only 12 popped. Now I can't get into my account so ILGM can tell me what to do about the seeds that didn't germinate.
Hi there, Thanks for your review. We really appreciate the feedback, of course. We’re sorry to hear about some of your seeds failing to germinate and you're not able to get into your account. You should expect all of our seeds to germinate. I see replacements have already been shipped for you. Please keep us posted on how those do! Our apologies for any inconvenience! Alex, ILGM
Rcvd seeds 3 days ago,close to 100% germination so far! Speedy shipping too.
Hi Fred, Awesome, we're happy to hear that! Happy growing, Alex ILGM
I love your website. You have consistently delivered seeds quickly and are available for questions and even compensated me when none of my Bruce Banners came up! I'm a forever customer!
Hi Marianne, Thanks for your review. We are very happy to hear this and we are happy to have you! Happy growing, Alex ILGM
Good
Hi Rick, Thanks for your review! Awesome, we're happy to hear this! Happy growing, Alex ILGM
Very good
Hi Mike, Thanks for the feedback! We are really happy to hear this! Happy growing and let us know if there's anything we can do for you! Alex ILGM
The order before this one I was 0 for 5 hard to get in touch with anyone to get new seeds so I went somewhere else. Decided to give ilgm another try and I got 5 for 5 must have had a bad batch last time make it easier to get in touch with someone please and thank you
Hi Adam, Thanks for sharing your experience. We're really happy to hear the second batch of seeds germinated like they should! We're sorry to hear you found it hard to contact us though and that the first batch of seeds performed so poorly. You can use the contact form to reach out to us or reach us directly at [email protected] I will reach out to you directly to get you sorted out with some replacements for the old order as well! Happy growing, Alex ILGM
It nice to see a company keeps track of Your order time it leaves their faility to your door of an order I would Recommend this pace of busines.
Hi Donald, Thanks for your review! We are happy to hear shopping with us was such a pleasant experience for you and we appreciate the recommendation! Happy growing, Alex ILGM
Thank you the speedy delivery. As fast as Amazon. Everything was discreet. Will order from ILGM again!!!!!
Hi Michael, Thanks so much for your review. We're happy to hear the shipping was fast. We hope you enjoy our products as much as we do as well:) Happy growing and keep in touch! ILGM
Since I've started ordering from you guys I've had very good success with my sprouting
Hi Joseph, Thanks for your review! We are super happy to hear this! Happy growing and let us know if there's anything we can do for you! Alex ILGM
Had the white widow feminized .it was my 1st try came out amazing. Got tje auto this time sure it will be as goid or better plus i jhave learned alot since the 1st. Thanks again yall are the besr
Hi Kim, Thanks for your review. We appreciate the feedback, of course. And we are happy to hear that you are happy with our products, and the plants grew well! Happy growing, ILGM
I love this seed bank! ILGM goes way beyond quickly sending viable seeds (in countless strains) in protective packaging. You'll find tons of information, fantastic deals, and everything you need for your grow on their website. Oh, and did I mention their informed customer service? I have been growing for years thanks to ILGM!
Hi Donna, Thanks for your review! We appreciate the kind feedback and we think you're awesome! Happy growing and let us know if there's anything we can do for you! Alex ILGM
I understand the years of commitment to developing the various strains. The research and development. I realize how it was in the early years to achieve seeds that would produce similar plants. Best described by trying to have a child that’s the same. It does take some time. Thanks for your efforts,, today we hardly notice the small differences from one plant to another. Good job I must say. Aaron Collard.
Hi Aaron, Thanks for your kind review! You're welcome of course. And thank you for trying our genetics! Happy growing, Alex ILGM
First, shipping was quick. The only problem I have is that I tried to make a purchase and it was denied due to a credit card purchase. That was fine so I went back later to purchase with a bank transfer, which went through. I then received an email a day later saying that there was something in my cart. I deleted that email because I received an email saying that my purchase was on it's way. Now I have 2 orders 1 here and 1 on it's way. Then I get an email saying that there was a duplicate order made and please send it back on my expense. I never made or authorized the second purchase. I'm just curious how/why the second purchase was made.
Hi Steven, Thanks for your review. I am sorry to hear and see this. I am not sure how the second order was accidentally created but by the looks of it you did make two separate payments. No worries though, we will refund the second shipment once we've received it and we can give you a store credit that worth more than the shipping costs to make up for those. Our sincere apologies for the inconvenience! Alex ILGM
Once again hassle free experience getting seeds. The only place I will shop. Good looking seeds & great genetics.
Hi Frank, Thanks for letting us know! We're happy to hear you like our seeds and genetics! Happy growing, Alex ILGM
One seed out of 3 germinated! I’m heart broken
Hi Susan, Thanks for letting us know. I am sorry to hear this. I see replacements have been sent though. Could you keep us posted on how those do? Our apologies for the inconvenience. Alex ILGM
We have ordered a few times from ILGM and we have not be happier! Quick shipping and excellent quality seeds every time!
Hi Marci, We're happy to hear this! Happy growing, Alex ILGM
I have ordered from ILGM before, but this was the first time I had some questions about growing that needed answering. The customer service 'angel', Claire, corresponded with me for about a week, answering all my questions clearly and quickly, which helped me make my selection.
Hi Rob, Thanks for sharing your experience. We are really happy to hear this :) Let us know if you have any other questions as well, of course. Alex ILGM
Seeds germinated in 36 hours. Love these seeds
Hi Thomas, Thanks for sharing your experience! This is great to hear :) Happy growing, Alex ILGM
They honored the germ guarantee for the fee out of many.
Hi Shawn, Of course we do! We appreciate your review :) Happy growing and let us know if there's anything else! Alex ILGM
My 2nd order pales in comparison to first order. No free seeds, no free bud, 20 per seed come on Robert.
Hi Keith, Thanks for your message. We do have a loyalty program to reward returning customers. Other than that, we don't really give away freebies other than our special offers. We do appreciate your feedback and will take this into consideration. Keep us posted on how your seeds do and let us know if there's anything else! Kind regards, Alex ILGM
Had alot of males in my feminized white widow seeds last year.I hope the same will not happen this year as I am an outdoor grower.
Hi Johnny, Thanks for your review. We're very sorry to hear this. This should never happen, of course. You should definitely expect better results from this years' seeds. I also see we were in contact about this issue, but we never heard back from you, so I will send a new email so we can remedy the situation with this previous purchase. Our sincere apologies for the inconvenience and happy growing, Alex ILGM
Well informed web. I enjoy reading your work. It’s very well informational.
Hi Candace, Thanks for the kind words! We are very happy to hear this :) Let us know if there's anything we can do for you or help you with! Happy growing, Alex ILGM
Very patient and thorough through a high maintainance order(on My part). The Angels are the best!
Hi Neil, Thanks so much for the kind words! We are happy to hear this :) Happy growing and let us know if there's anything we can do for you! Alex ILGM
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