Had trouble getting first five seeds to sprout. ILGM sent me 5 new seeds that I have just planted. ILGM stood by their guarantee and offered me lots of growing tips and support. Let’s hope these new seeds germinate!!
Hi Patricia, Thanks for your review. We're sorry to hear you've been having some trouble, but our support team is always there to offer help and replacements if need be! Happy growing and let us know if there's anything else, of course. Alex, ILGM
Great product,very prompt shipping,very helpful folks to buy from
Hi Ritchie, Thanks so much for your kind review! Happy growing, Alex, ILGM
Great company to do business with !!
Hi Randall, Thanks for your review! We're happy to hear that :) Happy growing and keep us posted on how it turns out! Alex, ILGM
Made several purchase’s last couple years no problems accept once and they stood by there word and guarantee and made things right unbelievable customer service and there forums and tips and best of all The Grow Bible simply the best
Hi Charlie, Thanks for your review! I am happy to hear you are very happy with our customer service and you're making good use of the grow support forum and Grow Bible! Happy growing! Alex, ILGM
I have been growing autoflowers from ILGM for 3 years and have never been dissatisfied. I would highly recommend this seed bank .Great genetics and good prices.
Hi Kevin, We appreciate your repeated business! And we're happy to hear you've been satisfied with all of the autos you purchased! Happy growing! Alex, ILGM
Not ever experience is enjoyable but the folks at ILGM do their best to satisfy the customers. That is the #1 reason I continue to purchase my seeds from ILGM. I ordered 20 seeds and used cash to pay...I live in a state that is not cannabis friendly.. as a result, I try to keep my purchases "under the radar". The payment was lost in transit (I used USPS). However I failed to pay the upcharge on the postage to ensure the payment made it to its destination... clearly my mistake. The good folks at ILGM worked hard to resolve the issue and I eventually received my order. A word of advice to anyone in a similar situation: Spend the extra money to insure the delivery of cash payments! The USPS has several options and the peace of mind is worth it. Also IF you do have any problems or questions, do not hesitate to contact the customer support folks at ILGM. They honestly try hard to resolve any issue. It's that level of devotion that is priceless and rare in today's world. I love ILGM!
Hi Mark, Thanks for your message. I am sorry to hear that the payment got lost, that's very unfortunate, of course. However, we will always try and work things out with our customers, as we value their business! I am happy to hear we were able to sort things out regardless of the payment being lost. And we appreciate you warning other customers. Happy growing! Alex, ILGM
Got everything I asked for in a timely manner and have had no complaints about any of the products. Everything has been top notch!
Hi Brad, Thanks for your glowing review! We're very happy to hear this :) Happy growing! Alex, ILGM
Up until now I always used this company. That recently changed since I was set back waiting for seeds that has never came. I have since changed to a more reliable company that will send email if something happens to my order.
Hi Larry, Thanks for letting us know. I see a reshipment has been sent out to by now. And this appears to have been delivered. Nonetheless, I do apologize for the issues with the delivery of the original shipment. Happy growing! Alex, ILGM
There was a mishap with ordering but the company responded quickly and worked with us to make it right. I appreciate all the help customer support gave us.
Hi Jared, Thanks for your review! I am sorry to hear about the initial mishap, but I am happy to hear our customer support promptly resolved the issue! Happy growing :) Alex, ILGM
Ordered (20) Runtz Autoflower seeds at $190. Only 7 of 20 seeds germinated and/or broke above soil. Used New Happy Frog Soil with all. Had to place another order for more seeds of another strain to fill the gap left by the non-performing Runtz order. I'm an experienced grower, so this shouldn't have happened. We'll see if ILGM honors their Seed Replacement Guarantee? If they don't honor or hassle about it, I'll post information about it. Happy Growing All ☮️
Hi Rich, Thanks for your review! We're very sorry to hear this, of course. But, I am happy to see I replacement coupon has already been sent for you! Our apologies for any inconvenience! Happy growing, Alex, ILGM
Thanks for the seeds ILGM!
Hi Brandon, You're welcome of course! Keep us posted on how they turn out and happy growing! Alex, ILGM
Quick delivery
Hi Michael, Thanks for your review! We're happy to hear that the shipping was quick :) We hope you enjoy our products as well! Happy growing! Alex, ILGM
I had seeds that weren’t germinating after following all the rules, so ILGM replaced them for free!!! I really appreciate that they backed up their promise of replacement and will always refer anyone I can, to this great company!
Thank you so much for taking the time to leave us such a glowing review. We are happy to help you out at any time! Stacy ILGM
I bought two feminized seed packs (Blueberry & Super Lemon Haze) which shipped & arrived on time. The Blueberry strain did not germinate successfully & ILGM sent replacement seeds in accordance to their policy. The new Blueberry pack also produced poor germination. Fortunately the SLH strain germinated with 100% success, however one of the plants turned out to be a male followed by two more being autoflowers weeks later. Again, ILGM sent replacement seeds for discovering the male plant but it was too late into the growing season to attempt to germinate them. For such an expensive product you would hope that you get what you paid for with the understanding that incidences like these would be minimal to nonexistent. The customer service was responsive & supportive throughout this ordeal which is the only reason this review received a star.
Hi Nick, Thanks for your review. We appreciate the feedback. We're very sorry to hear this. You should expect to get better germination rates with all of our strains of course. And though there is always a slight risk of a male popping through, you should never expect this from our seeds. We understand these issues can mess up your grow schedule which is very unfortunate. We're sincerely sorry for the inconvenience. Kind regards, Alex, ILGM
Great service and super easy to order only complaint is packaging and labeling it was kind of confusing trying to figure out what seed was what
Thanks for your great review and useful feedback. We understand our labeling can be a bit confusing at times, we are working on improving this in the future. 🌱 Stacy ILGM
I had problems with one of my seed purchases and contacted ILGM. The customer service was stellar and my issue was addressed with genuine concern and resolutions were offered. Thank you and your staff for your professionalism and exceptional customer service.
Hi Sheryl, Thanks for your review! We are really happy to hear this :) Happy growing! Alex, ILGM
Very, very helpful. It is harvest time here in New Mexico and I am very busy drying and trimming the plants. My plants grew very big and are very green except for some yellow leaves here and there. Thank you for all your help. I really appreciate receiving the seeds when I order from you company rapidly. Thank you.
Hi there, Thanks for your review! We're happy to hear your plants got nice and big! Enjoy! Alex, ILGM
The seeds come quick, and you get a lot of bang for your buck. I have had some great results with the Do Si Dos Photo. The autos I have run range from, Grand Daddy Purp, Gelato, Runtz, Zkittlez, Sour, Diesel, OG Kush, Banana Kush, White Widow, Purple Punch, Bruce Banner and Fruity Pebbles. I have some Peanut Butter Breath and NYC Diesel I am waiting to pop. Great germination rates, fast flowering, healthy looking plants. Dense, frosty, and full of terps. First site I used and still do :)
Hi Anthony, Thanks for taking the time to write us a review! We're really happy to hear you've had great results with all of these strains :) Happy growing! Alex, ILGM
Shipping is super fast. I haven't germinated any seeds yet.
Hi William, Thanks for letting us know! Keep us posted on how the seeds do as well! Happy growing :) Alex, ILGM
Ordered and received.
Hi Art, Thanks for your review! Happy growing :) Alex, ILGM
very professional and understanding with the customers, very patient and cordial. you do not see this type of customer services any more.
Hi Dionisio, Thanks for the kind words, we really appreciate hearing this! Happy growing! Alex, ILGM
Soaked seeds for 48 hours and then kept in moist paper towels
Hi there, Thanks for your review. We really appreciate the feedback, of course. We’re sorry to hear about some of your seeds failing to germinate. You should expect all of our seeds to germinate. Our customer support team will reach out to you and will make sure to resolve this with you. Our apologies for any inconvenience! Alex, ILGM
Recently grew both blueberry and white widow autoflowers. Both were easy to grow and the yield was what I expected!
shopped, paid, and delivered! i plopped two seeds in a cup of water and 36 hours later, they were ready to be potted! Thanks ilgm!
Hi Morgan, Thanks for your review! That's great to hear :) Happy growing and keep us posted on your progress! Happy growing! Alex, ILGM
This has been a repeated issue. I’ll buy a couple different strains and at most 2 out 10 will germinate. While packs of certain types don’t work. I know it’s the seeds, if it were a problem with my process no seeds would work. When one type doesn’t work it messes the whole grow up
Hi Todd, Thanks for your review. We really appreciate the feedback, of course. We’re sorry to hear about some of your seeds failing to germinate. You should expect all of our seeds to germinate. Our customer support team will reach out to you and will make sure to resolve this with you. Our apologies for any inconvenience! Alex, ILGM
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