Response from the business owner
Hi there,
Thanks for your review. We're very sorry about the shipping delay, of course.
I see my colleague did get back to you about the refund, and it looks like the charge has fallen off on your end (which sometimes happens with Credit Card refunds), meaning the money is back in your account.
So this matter should have been sorted out. If it has not been sorted, please get back in contact with us, of course.
Our sincere apologies for any inconvenience.
Also, our processing times have gotten back to normal, so we definitely hope you will reconsider purchasing with us again!
Kind regards,
ILGM