Ordering from ILGM is as easy as 123. Customer service is friendly and fast to respond, and ILGM products are top notch. I've ordered from them 4 times and have been more than happy every single time. Thank you for what you do, Robert.
Thanks for your review. This just made our day! Happy growing! 🌱 Stacy ILGM
Great overall in all areas period end of conversation
Thanks for your review! Happy growing! 🌱 Stacy ILGM
Friendly , welcoming and comforting , enlightening experience.
Thank you so much for taking the time to leave us such a glowing review. We are happy to help you out at any time! Stacy ILGM
They don't allow zero stars. Germination rates are all over the place, with as little as 20%. At the price they charge, that's awful. Then they offer you nothing but a coupon, after which, their "support angels" ignore you. I don't want a coupon for more seeds that likely won't germinate. I want my money refunded. Update: They came through and made things right. Kudos to them.
Hi there, Thanks for your review. We are so sorry about your disappointing germination results. We offered you replacements, a coupon code for a future order, or a refund. You opted for a refund which is processing as we speak. We hope to see you back in the future! ILGM
Original review
They don't allow zero stars. Germination rates are all over the place, with as little as 20%. At the price they charge, that's awful. Then they offer you nothing but a coupon, after which, their "support angels" ignore you. I don't want a coupon for more seeds that likely won't germinate. I want my money refunded.
Hi there, Thanks for your review. We are so sorry about your disappointing germination results. We offered you replacements, a coupon code for a future order, or a refund. You opted for a refund which is processing as we speak. We hope to see you back in the future! ILGM
I have used ILGM for a while now and I am very satisfied with their service and selection. I highly recommend ILGM. Robert knows his stuff and has been around since I started reading High Times magazine back in the 1990’s.
I wish all companies operated like this. Shipping is fast as well.
Thanks for taking the time to write us a review, you are awesome! Stacy ILGM
Definitely will not order anymore seeds from here. Spent over $300 on seeds and more than half of then didnt want to germinate correctly and the couple that did ended up being males
Hi Kyle, Thanks for your review. We are so sorry to hear about your trouble. One of our support agents is getting in contact with you right away! ILGM
I was concerned about the delivery of my package and Alex assured me that it was on the was and indeed I was. Thanks ILGM!!
Made another purchase from ILGM, though every other time the shipping was lightning fast. This time it was hung up through USPS! I contacted customer service and they were awesome, they actually care about you! They kept in contact with me and helped find out were the package was! Keep it up ILGM!
Enjoyable, prompt.
Spend $199, and don't, even one free seed. Very stingy, luk of Devotion.
Simple and easy!
I messaged ILGM when I thought my order money was lost in the mail, they responded very fast and reassured me that it would be taken care of and now I don't worry anymore. Plus out of the 130 female seeds I ordered 130 came up and look great. I don't wanna brag too much and jinx myself but they take a LOT of the worry outta growing. Can't wait to see what this gold leaf will do plus the other strains as well. Feeling like I did when I started growing back in the 80's. Nervous excitement
Thought my seeds didn't germinate n I emailed them they replied so fast definitely will be buying more seeds from them in the future n highly recommend them to anyone looking for seeds
I've had the last good Skywalker O.G. for a few harvests. Out of 10 seeds, not too bad considering. NY Sour Diesel was ok. I would try a different strain again. We'll see.
My first experience with ILGM was perfect! I found the seeds easily and simply ordered on a Wednesday and received them on the following Monday and within 3 days later I had seeds sprouting in the wet paper towel just like the grow bible had said they would so now I gotta plant and watch them grow! Thank you ILGM I’ll be doing more business with you in the future!
This is the first seed bank that I have bought from and I had a great experience and received my seeds with in five days of ordering.
Asked a question got back email within few hours
Honestly, I’ve been using ilgm seeds for 4-5 years and I only ever had 1 issue which they resolved right away. Seeds always come on time, Customer service is top notch and I always have a good harvest. I was planning on branching out and trying others, but their autoflower seeds make life so easy that there’s no reason to look elsewhere.
I had an issue with some of the seeds I received not germinating and contacted customer service. They shipped out replacements right away and I received them 2 days later. Excellent products and stellar customer service. ILGM is the best when it comes to quality and customer service!
I ordered wedding cale service was promp and seeds was great came up went right growing cant ask for no better of product they half grown little gals and wow all i can say i report when they are finshed thanks cleatus
ILGM consistently communicated the status of my order and, as always, delivered exception quality.
When I initially contacted customer service regarding the delay of my order and the response was “ This order is ready to be shipped out, but our warehouse is having some technical difficulties, so they're currently pretty backlogged.”. Customer service then agreed to refund me the money for the order since the delays caused me to no longer need the order stating “ Thanks for letting us know. Sorry to hear that. I will ask my colleague to refund the order for you. We will get back to you shortly to confirm this.”. When I went to follow up about the status of my refund …. No response .. and currently still no response.. so now it appears as if I am out almost 300$ .. steer clear of ILGM!
Hi there, Thanks for your review. We're very sorry about the shipping delay, of course. I see my colleague did get back to you about the refund, and it looks like the charge has fallen off on your end (which sometimes happens with Credit Card refunds), meaning the money is back in your account. So this matter should have been sorted out. If it has not been sorted, please get back in contact with us, of course. Our sincere apologies for any inconvenience. Also, our processing times have gotten back to normal, so we definitely hope you will reconsider purchasing with us again! Kind regards, ILGM
ILGM has a great selection of seeds from many different strains. I have placed several orders over the past year. The seeds arrived safely even here in Panamá where I live, and I got great results. I had 1 order that was lost in the mail and they resent the seeds. Later the original order arrived but they said no need to return it. They guarantee that all seeds will sprout and will replace any if they do not. Excellent product and service
The best you guarantee, and you have a one week turn around instead of 3 like the rest. Your surveys are a good idea caring and showing it provides a great experience for customers.
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