Response from the business owner
Hi Tonya,
Thanks for sharing your experience. I am very sorry to hear this. However, I can see that there were two separate orders placed as they were ordered about 15 minutes apart.
So I am sorry to say this, but by the looks of it somehow your friend messed up placing the order.
It's extremely unfortunate that this left you broke on Mother's day weekend and you did not get to see your children or grandchildren. That should have never happened, of course.
I can also see that you've filed a chargeback for one of the payments, even though, we did ship out two separate shipments. We'd have been happy to issue the refund for you if you'd have contacted us. But now, you have two shipments of seeds, while effectively only paying for one.
I understand this must have been a terrible experience - and it should have never happened. But, we'd have been happy to try and resolve this for you if you had contacted our support team.
Nevertheless, our sincere apologies for the inconvenience.
Olaf ILGM