Thought my seeds didn't germinate n I emailed them they replied so fast definitely will be buying more seeds from them in the future n highly recommend them to anyone looking for seeds
I've had the last good Skywalker O.G. for a few harvests. Out of 10 seeds, not too bad considering. NY Sour Diesel was ok. I would try a different strain again. We'll see.
My first experience with ILGM was perfect! I found the seeds easily and simply ordered on a Wednesday and received them on the following Monday and within 3 days later I had seeds sprouting in the wet paper towel just like the grow bible had said they would so now I gotta plant and watch them grow! Thank you ILGM I’ll be doing more business with you in the future!
This is the first seed bank that I have bought from and I had a great experience and received my seeds with in five days of ordering.
Asked a question got back email within few hours
Honestly, I’ve been using ilgm seeds for 4-5 years and I only ever had 1 issue which they resolved right away. Seeds always come on time, Customer service is top notch and I always have a good harvest. I was planning on branching out and trying others, but their autoflower seeds make life so easy that there’s no reason to look elsewhere.
I had an issue with some of the seeds I received not germinating and contacted customer service. They shipped out replacements right away and I received them 2 days later. Excellent products and stellar customer service. ILGM is the best when it comes to quality and customer service!
I ordered wedding cale service was promp and seeds was great came up went right growing cant ask for no better of product they half grown little gals and wow all i can say i report when they are finshed thanks cleatus
ILGM consistently communicated the status of my order and, as always, delivered exception quality.
When I initially contacted customer service regarding the delay of my order and the response was “ This order is ready to be shipped out, but our warehouse is having some technical difficulties, so they're currently pretty backlogged.”. Customer service then agreed to refund me the money for the order since the delays caused me to no longer need the order stating “ Thanks for letting us know. Sorry to hear that. I will ask my colleague to refund the order for you. We will get back to you shortly to confirm this.”. When I went to follow up about the status of my refund …. No response .. and currently still no response.. so now it appears as if I am out almost 300$ .. steer clear of ILGM!
Hi there, Thanks for your review. We're very sorry about the shipping delay, of course. I see my colleague did get back to you about the refund, and it looks like the charge has fallen off on your end (which sometimes happens with Credit Card refunds), meaning the money is back in your account. So this matter should have been sorted out. If it has not been sorted, please get back in contact with us, of course. Our sincere apologies for any inconvenience. Also, our processing times have gotten back to normal, so we definitely hope you will reconsider purchasing with us again! Kind regards, ILGM
ILGM has a great selection of seeds from many different strains. I have placed several orders over the past year. The seeds arrived safely even here in Panamá where I live, and I got great results. I had 1 order that was lost in the mail and they resent the seeds. Later the original order arrived but they said no need to return it. They guarantee that all seeds will sprout and will replace any if they do not. Excellent product and service
The best you guarantee, and you have a one week turn around instead of 3 like the rest. Your surveys are a good idea caring and showing it provides a great experience for customers.
I have nothing but great things to say about ILGM! ILGM has excellent seeds and their service is beyond extraordinary!
We have bought seeds from this company for several years now. We have some years of experience as growers. The germination rate of the seeds has been very good except this years. We reached out to explain and the company was very helpful. They are truly going above and beyond to maintain our happiness. Couldn’t recommend them more. Happy growing !!
I bought 20 Godfather OG seeds and had 6 that didn't germinate
Hi there, Thanks for your review. We really appreciate the feedback, of course. We’re sorry to hear about some of your seeds failing to germinate. You should expect all of our seeds to germinate. Our customer support team will reach out to you and will make sure to resolve this with you. Our apologies for any inconvenience! Kind regards, ILGM
This should have been resolved last year ,I was told to wait and try to germinate the remainin remaining seeds. I did this again with no success
Hi there, Thanks for your review. We really appreciate the feedback, of course. We’re sorry to hear about 20 of your seeds failing to germinate. You should expect all of our seeds to germinate. Our customer support team will reach out to you and will make sure to resolve this with you. Our apologies for any inconvenience! Kind regards, ILGM
I received my order and one seed was smashed. ILGM rectified the issue immediately, and then some. Although one seed seems trivial, it has the potential to make big medicine and I’m glad that ILGM respected my concern. Thank you for your time and professional effort. Your team is top-shelf!
I have had only positive experiences when ordering g and receiving their seeds. When I had a problem, they were very prompt and helpful.
Had a small problem with my order and Alex came to the rescue. Solved the problem quickly and professionally. Would highly recommend these guys.
You offer a guaranteed germination who do you contact about that situation been a whole year and no response back other than deals of the week ad emails
Hi Jason, I'm so sorry to hear you had trouble germinating your seeds. Unfortunately, I'm unable to find any emails from you so I just reached out to you personally to resolve this asap. Looking forward to hearing from you! Stacy ILGM
But "ILGM" did everything they promised. They shipped fast and notified me of the tracking numbers. The product arrived timely and in good condition. They send "helpful hints" and reminders to prepare you for success. A few didn't sprout and as promised they made good on them. The new seeds arrived very quickly and they look great. I haven't planted the latest seeds yet but feel confident they will grow. I now have a dependable source for quality strains of weed and I would recommend them to anyone looking to grow their own. Thanks again ILGM, I look forward to shopping your selections for next years crop.
Alex and Sarah handled my request for two replacement seeds that were needed because two did not germinate. They were gracious enough to gift me five seeds as a replacement!!! When ILGM states that they guarantee the germination process and will replace seeds that did not germinate, you can take that to the bank! why shop anywhere else? thanks again to the ILGM team!
Me and my wife order from a couple different company's and we ordered A starter kit and 8 out of 10 seeds did not germinate. I know for a fact it was the seeds cause I grow pretty consistant. The starter kit was for my wife. I was helping along watching over the process so you can only examine how upset she was as to this was her first time. We sent in a ticket about the seed issue and did not even get a response. So I guess you can say they do not hold to there policy about replacing/refunding for seeds that do not germinate..
Hi there, Thanks for your review. We really appreciate the feedback, of course. We’re sorry to hear about some of your seeds failing to germinate. You should expect all of our seeds to germinate. I am happy to replacements have been arranged for you though. Please keep us posted on how those do! Our apologies for any inconvenience! Kind regards, ILGM
Your customer service sucks. I placed a $417 order. When the order got to me, I saw one CDB package was short one seed. I emailed the company, and a girl name Sara grilled me and had me send photo of packaging. When I pointed out the labeling was for 4 seeds not five. "the package marked CBW-FAP4 only had four seeds I think that is why it says 4 in its description ??????? all the others have a five and had five seeds You guys don't know your own packaging and labeling?" She was more interested in scolding me then fixing their mistake. "There is no need for that." That pissed me off I'll go elsewhere for my seeds from now on. Looking at reviews it seems to be a pattern of shorting the customer.
Hi there, Thanks for your review. We're very sorry about the missing seed. I went over the correspondence between you and our customer service and I do have to agree that it was uncalled for to tell you 'there is no need for that.' The mistake was on our part and should have just been resolved ASAP. Of course, picking mistakes do happen, but the label being incorrect also is just sloppy. I can assure you this is not a common thing for us and we are always happy to resolve any issues like this ASAP. And you should expect to be treated in an empathetic and friendly manner. We value your business, of course. We do hope you are willing to give us another chance. Our sincere apologies for this subpar experience, this is not the way we aim to conduct our business. Let us know if there's anything else we can do for you, of course. Kind regards, ILGM
I have found my seeds provider for Life ☺️
• Anyone can post a review, however all reviews will need to comply with our terms of use and the privacy policy
• We perform automated and manual checks to prevent false reviews as much as possible
• Reviews written on your own initiative are immediately shown online and verified within 72 hours