ILGM...Best customer service with 100% product guarentee.
I have done business with ILGM for several grows now and will only buy from them. My first grow with them , I only had 1 sprout and thought yeah...ripoff. I reluctantly got hold of their customer service and was quite surprised that they promptly answered. In my short correspondence with them , (Sarah , I believe was the rep) asked a few questions regarding my sprouting technique and after that she told me my replacements were on the way. The replacements ALL sprouted and grew to be monsters. I have since switched to "autos" and have ordered 4 different strains all of which "no duds" however , one strain turned out to be "photo-period" . I reached out to Customer Service again and after contacting them with a brief explanation , their rep Alex had my replacements on the way. I received my replacements within a few days and have sprouted 2 of them (no duds). Now for the crazy part...Not only did they not want me to return the remaining "photo beans" but they also wanted to let me chose whatever strain I wanted as a replacement! (I went with what I ordered originally) Same with the first time , they didn't want the "duds". These folks believe the customer and want to make it right. I say without a doubt that I will continue to buy from ILGM...you just can't lose with these folks....Thank You ILGM.......alex