Antwort des Geschäftsinhabers
Hey Eric,
thank you for sharing your experience and for providing the order number. I’m really sorry that this did not go as planned, especially since the delivery was intended as a birthday present. I can completely understand how disappointing it must have been that the promised next-day delivery could not be fulfilled and that the situation then became even more inconvenient with the DHL delivery.
It’s good to hear that our customer service already got in touch with you, but I also understand that the solution offered did not feel appropriate in relation to the inconvenience you experienced. Your feedback about this is taken seriously, as we want our gestures of goodwill to be meaningful and to reflect the impact on your experience.
Regarding the delivery itself, I also understand your frustration that the parcel was not left as requested. Once a shipment is handled by DHL, delivery instructions are not always guaranteed to be followed, but I agree that this still leads to a poor experience when expectations are not met.
Thank you again for your honest feedback. We’ll make sure to pass this on internally so we can improve both our communication and the overall delivery experience.
If you want us to look into your case in more detail, feel free to reach out to our customer service again with your order number.
Habe a nice day.
With a smile, Justin from Coolblue
