Response from the business owner
Dear Mikhail,
Thank you for your review. We are very sorry to hear that there was an issue with the delivery of your order. Our sincere apologies for the inconvenience this has caused. We understand how important it is for your package to arrive on time and at the correct address.
We would like to emphasize that this issue has since been resolved, and we hope you are satisfied with our solution. What we find unfortunate, however, is that you chose to raise the issue through a public review instead of contacting us directly first. Our contact information is clearly stated in the confirmation email, and we are always available to address any issues promptly and efficiently.
Additionally, we regret that, despite our efforts to resolve the issue quickly and professionally, the review has not been adjusted or removed. We hope that our service and resolution have restored your confidence in Kenners BV, and we warmly invite you to shop with us again in the future.
With over 4,500 reviews, an average score of 9.4, and 96% of our customers recommending us, we remain committed to providing everyone with the best possible experience.
If you have any further questions or concerns, please don’t hesitate to reach out to us. You can contact us by phone at 085 301 2306 or via email through our Helpdesk.
Kind regards,
The Kenners Team
