Response from the business owner
Dear Karen & Gino,
Thank you so much for your review. Great to hear that the UTV experience was good.
You also made remarks about Caribbean Tours. I need to correct this because what you’re writing is incorrect and absolutely not fair.
The incorrect payment link your received was the payment link sent by the tour operator and NOT by Caribbean Tours. When you contacted us about this, we responded within 14 minutes and arranged directly that the tour operator did send you a new, correct link.
On location you said, you needed to pay more then 100%. In that case, again you were dealing with the tour operator and NOT with Caribbean Tours. If you would have contacted us about this, we would have helped you to look into this with the tour operator to get the money back if you over paid. Of course, you need to pay in total 100% and nothing more.
When you asked us about the down payment (needed to make a reservation), we responded within 12 minutes on your WhatsApp. We advised you to have a look at the confirmation e-mail you received, because it’s important to read all the information concerning payment.
If you read the above, please tell us why you think it’s ok to call the organization Caribbean Tours trash? We think that’s not fair at all.
Anyhow, you had fun with the tour and that is the most important part. We will forward your feed back to the tour operator of the Buggy Tour so they can take these points to improve their back office. Enjoy your remaining stay on the island.
Kind Regards,
Caribbean Tours
Marcel
