Filters

6

Good support but...

Sometimes difficult to get someone on the line in an acceptable timeframe.

  • Would you recommend us? Yes
10

Uncomplicated, transparent, fast, knowledge-rich

I always like to count on VR Expert. Good and transparent communication. Fast action and good advice.

  • Would you recommend us? Yes
10

Prompt, unambiguous and with good support for the customer.

Good support and prompt answers to all e-mails sent to VR Expert. Process of the trial was clean and we had no issues except when it came to returning the device because we could not get in touch with the delivery company - We believe you should look into this because could not ask for the courier company to come to us to take the package back to you.

  • Would you recommend us? Yes
8

Learning by doing

support helpfull and close to the customer - unfortunately no direct hotline availlable. The setup of the AR glasses very cumbersome due to the many subroutines - an already configured pair of glasses would have been helpful. The result was convincing at the end of the day.

  • Would you recommend us? Yes
9

Great team, very professional!

VR Experts team helped me a lot with implementing assisted reality into my organisation. The installation service is very handy if you want to get started right away. Also delivery time is only 1 day which is amazing!

  • Aanbevelen? Ja
10

Fast and reliable

Ordered more than once from VR Expert and every time the order has been delivered exactly as was said!

  • Aanbevelen? Ja
10

Great experience

Great experience with the team at VR Expert.

  • Aanbevelen? Ja
10

Great partners to work with

They have been excellent partners to work with. Very communicative and they always take care of our mutual customers.

  • Would you recommend us? Yes
9

Meedenkend, flexibel en komen afspraken na.

Ik ben geholpen door Timo en kan niet anders zeggen dat het allemaal prima geregeld is. Klantgerichtheid een 10. Ik had persoonlijk de voorbereiding niet goed op orde, VR expert probeerde op alle manieren mee te denken om het goed te krijgen. Waarom dan geen 5 sterren; Dit zat hem in de administratieve afhandeling.

  • Would you recommend us? Yes
7

Delivery ok en on time

The ordering and delivery process is in control. Ordering is easy and delivery swift.

  • Would you recommend us? Yes
10

Tolle Erfahrung mit Startschwierigkeiten und letztendlich leider keinem Nutzen

Die Abwicklung hat sehr gut geklappt. Dass wir das Gerät vorab testen konnten war wirklich gut. Allerdings ist das in meinen Augen leider nichts für uns in der Baubranche. Hier reicht auch die Konversation über Tablett / Smartphone vollkommen aus. Was ein deutlicher Vorteil wäre, wenn sich das Gerät auch über das Smartphone steuern lassen würde. (Bildschirm spiegeln) Ansonsten hat alles gut funktioniert wenn man weiss wie. Vielen Dank, aber leider ist das Produkt nichts für uns.

  • Würden Sie uns weiterempfehlen? Ja
10

Goede service

Hele goede service. UPS had vertraging waardoor de brillen niet op tijd zouden komen voor het evenement. VR expert is toen op de dag zelf de brillen persoonlijk komen afleveren, 5 sterren!

  • Would you recommend us? Yes
10

Always, unfailingly efficient and easy to work with!

I've worked with VR expert a lot in the last year, and I've only ever had the best experience with them. I value efficiency and integrity in a company, and they never disappoint!

  • Would you recommend us? Yes
10

I had my doubts

But now I don't, this company helped my team implementing their products for our very specific use. They offered us different options for different pricings in order to develop our customer service platform. Their experience, and knowledge were of great help and the implementation went smoothly (and honestly for a fair price). Strongly recommended, if you need an expert in VR, go to VR Expert

  • Would you recommend us? Yes
4

Disappointing

It looks like a fun toy, but did not convince me to be useful as a therapy tool

  • Would you recommend us? No
9

Van begin tot einde een goede ervaring!

Onze ervaring is dat ze openstaan en meedenken in oplossingen. Problemen worden direct opgepakt en adequaat opgelost. Voor ons zeker een blijvende partner in toekomst.

  • Aanbevelen? Ja
10

uitstekend

goede services en snelle levering

  • Aanbevelen? Ja
10

Personable and flawless

VR-Expert is efficient, friendly, and professional. I had a particularly tricky request so I contacted multiple VR/AR providers in the Netherlands, and I ended up going with VR-Expert. Definitely give them a contact if you have a need of either knowing more or buying a VR/AR/MR headset.

  • Would you recommend us? Yes
10

Perfect execution

I worked with VRExpert for two AR headsets (Google Glass 2 and HoloLens 2), and the delivery has always been perfect: in time, and with their special packaging that ensure the experience is great. I mean, in the box I have always found everything I needed to use the headset, plus a quick-start guide written by the company, and all the necessary materials to send the package back. Very recommended.

  • Would you recommend us? Yes
10

A very professional organisation with excellent support and a high-quality service.

Working with VR Expert has been a very positive experience. They uphold a consistently professional standard in their work and are very effective at communicating with their clients. It's been a pleasure to work with them.

  • Would you recommend us? Yes
10

An extention of our business

VR Expert are an extension of our business. They are knowledgeable across the whole wearable computing marketing, provide great localised support to our end users, and work closely with their partners. There are many solutions to different use cases and VR Expert will consult and help you during your research.

  • Would you recommend us? Yes
9

very good device

very good experience. we will buy for a longer test the equipment. wish is to get the Navigator 500 as a kit.

  • Would you recommend us? Yes
10

Top experts

Ongelooflijke goede service , opvolging. Een zeer goed team waar je terecht kan met al je vragen en mee denkt wat het beste is. Een grote aanrader

  • Aanbevelen? Ja
8

Zeer betrokken partij met veel logistieke ervaring!

VRelax hecht veel waarde aan vaste aanspreekpunten bij VR-Expert die betrokken zijn bij wat wij doen. We houden elkaar scherp en vinden ze met elkaar de versnelling die nodig is om samen succes te behalen.

  • Aanbevelen? Ja
10

Professionele en snelle aanpak

Voor een groot project binnen onze agency hadden we enkele VR brillen nodig van bij VR Expert. Alex en de rest van het team hebben ons vanaf het begin goed bijgestaan met de nodige expertise en snelle hulp wanneer we deze nodig hadden. Altijd duidelijke communicatie waardoor we hun service en producten zeker aanraden.

  • Aanbevelen? Ja

Over VR Expert

VR Expert is Europe’s leading provider of VR & AR hardware. Active in the Netherlands, Belgium, France and Germany. With offices in Utrecht and Cologne. Our mission is to help companies successfully implement VR&AR hardware solutions. Since 2012 we have been active in the VR / AR market. With our young team now comprised of over 15+ experts with proficiencies in 4 languages, working from offices in the Netherlands and Germany.

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