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2

Long wait, faulty headset.

I bought a Pico4 from VR Expert. Despite the website showing stock I had to wait almost 3 weeks before it shipped. The unit turned out to have faulty lenses upon arrival. It seems to be an issue popping up more and more on both Reddit and Discord. A faulty batch...? Before shipping back for an RMA I had another person check the headset for me to be 100% certain. They saw the exact same issue (strange wavy artifacts when moving your head). It caused nausea in a matter of minutes. I have 3 other VR headsets already so not a completely new VR user hence I was able to spot something is off straight away. The shop technician checked the unit upon return and advised me that there was nothing wrong with it. I do not belive that at all. The distorion is clearly visible. At least I received a partial refund, that's the good part. In summary I wasted a month trying to get the headset. Got a faulty one and the seller was trying to convince me I was wrong thinking it's faulty. As I mentioned before I had another person check it just to make sure I'm not imagininng things. I am not. Multiple reports are starting to surface on faulty lenses on Pico 4 right now.

  • Would you recommend us? No
1

Wordt veel beloofd maar leveren niets

Opberghoes niet op voorraad, maar VR bril zou dan wel alvast worden geleverd. Tot op heden niks ontvangen. Contact gehad waar mijn bestelling bleef, zou dan woensdag worden verstuurd. Nu 3 dagen later nog steeds geen pakketje. Ook nog een betalingsherinnering ontvangen, terwijl ik gewoon alles al had betaald met iDeal tijdens het bestelproces.

  • Would you recommend us? No
10

Fantastic!

They offer incredible knowledge and experience for someone who is just getting started with VR. Would highly recommend!

  • Would you recommend us? Yes
10

Good customer service

Company was a pleasure to deal with

  • Would you recommend us? Yes
10

Great company, really helpful service

Always helpful customer service

  • Would you recommend us? Yes
10

Excellent.

Would highly recommend.

  • Would you recommend us? Yes
9

Very good experience

Superb company

  • Would you recommend us? Yes
10

Optimal

Fast, Simple and Hassle-free. Truly excellent

  • Would you recommend us? Yes
10

Excellent service

Really great customer service!

  • Would you recommend us? Yes
9

Very helpful

Always on hand when I needed help

  • Would you recommend us? Yes
10

Top service

VR expert has advised me from start to finish, I am really happy!

  • Aanbevelen? Ja
10

Echt uitstekend!

Ben goed geholpen door het team en snelle levering Echt toppie!

  • Aanbevelen? Ja
10

Prettig samenwerking

We werken nu al een jaar met VR Expert voor hun service dienst en zijn nog heel blij ermee!

  • Aanbevelen? Ja
9

Best company of you are looking for VR advice

I had a great experience buying at VR expert!

  • Aanbevelen? Ja
9

Snelle bezorging en goed geholpen

Erg fijne ervaring gehad met het VR Expert team. Timo was vriendelijk en wist al onze vragen te beantwoorden

  • Aanbevelen? Ja
10

Efficient

Quick and efficient service

  • Would you recommend us? Yes
10

Good, friendly and direct.

The company has a professional attitude, with great customer service. Besides that on the website I could find all the information for the VR headsets I bought in the Knowledge Base, which was very easy to use and was of great help.

  • Would you recommend us? Yes
10

Super Service und schnelle Lieferung!

Ich bin sehr zufrieden mit der bestellten Pico Neo 3 Link. Die Lieferung erfolgte schnell und der Service war gut. Die Brille ist sehr bequem und ich habe keine Probleme damit, sie längere Zeit zu tragen. Das Bild ist klar und scharf, und ich bin sehr zufrieden mit dem Kauf. Fragen an den Support wurden innerhalb weniger Stunden beantwortet. Sehr zu empfehlen.

  • Würden Sie uns weiterempfehlen? Ja
10

Great to experience the extented knowledge they have.

Always there to help. Quick to respond, and they know there stuff.

  • Would you recommend us? Yes
10

Top quality service and advice

Experts at what they do. They provide fantastic, friendly and responsive service and top quality advice. Couldn't recommend higher

  • Would you recommend us? Yes
10

My specific usecase was served with a diverse variety of options.

My dental clinic wanted try out new technological additions to our toolset. After a remote consultation with the VR Expert colleagues they suggested to provide free trial device. After the trial I was convinced to buy a device + implementation services (pre-installation; after sale support; accessories) Now I am able to record my surgeries handsfree in a sterile environment and upload this to a database, for my colleagues and trainees.

  • Would you recommend us? Yes
10

Very friendly and they are very willing to help you.

I phoned several times and every time they were patient to help me.

  • Would you recommend us? Yes
10

VR Expert is the most important partner of DPVR in the European market

VR Expert is a very professional VR partner in EMEA region, and we are very delight to expand the market in Europe together with VR Expert. Currently, they distribute DPVR industry products, such as P1 Ultra 4K using Qualcomm 845 chip. In the past days, the professionalism of the sales team and the market expansion have done a good job. Starting from July this year, VR Expert will also work with DPVR to provide customers in European channels with fast customized VR hardware and software services. This project has the advantages of small batches, affordable price and fast porting & customization. A one-stop solution for small, medium and large-scale procurement companies throughout the European market. We firmly believe that VR Expert can do well with DPVR in the European market.

  • Would you recommend us? Yes
10

Good service great products

Got to try out the device for free before purchasing. Very happy with quality.

  • Would you recommend us? Yes
6

Good support but...

Sometimes difficult to get someone on the line in an acceptable timeframe.

  • Would you recommend us? Yes

Over VR Expert

VR Expert is Europe’s leading provider of VR & AR hardware. Active in the Netherlands, Belgium, France and Germany. With offices in Utrecht and Cologne. Our mission is to help companies successfully implement VR&AR hardware solutions. Since 2012 we have been active in the VR / AR market. With our young team now comprised of over 15+ experts with proficiencies in 4 languages, working from offices in the Netherlands and Germany.

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