Easy to use Website/Account, and products turned up quickly and well packaged.
I have a 5000l rain water recovery tank (used for garden irrigation, toilets, washing machine and outside taps) that occasionally gets overrun by contaminated water from an ageing and easily blocked sewer operated in the UK by Southern Water. In the past I have spent several £100 on a contractor to empty and clean the tank. I'm not prepared or equipped to climb into the tank for a proper hands on clean up. This time I had Southern Water empty the tank as part of their clean-up. I then used a stick pump to clear more water and hosed the tank before stick pumping it again. After online research and a rapid email exchange with Dutch Water Tech I added 2500l of clean water and 0.5l of BIO-RECUP LQD. After a few days the water from the tank was clear and odourless. The cost was a fraction of commercially cleaning my tank. I am making a claim to Southern Water for the cost of the product and pump. Well done Dutch Water Tech!
Thank you very much for your detailed and positive review! We’re so pleased to hear that you’re happy with our service, the fast delivery, and the effectiveness of BIO-RECUP LQD. Your experience perfectly illustrates what we aim to achieve: a practical, affordable, and effective solution – even in challenging situations like this one. We hope your claim with Southern Water will be resolved successfully. Should you have any questions or need further advice in the future, we’ll be more than happy to assist you again. ^Silvia
Bought this as our outside drain is clogged. Easy to order and arrived quickly. Item instructions are easy to follow and it doesn’t have a bleach like smell. Item does seem to be taking effect and I will certainly look at purchasing from this site in the future.
Thank you very much for your review! We appreciate it and are extremely happy to hear that you are satisfied. ^Alana
Was most cost effective online and delivered as predicted.
Sadly the product I was suggested to buy did not work or manage the situation even though I called to get a recommendation.
Thank you very much for your review. We appreciate you taking the time to share your experience with us. We always aim to support our customers and look for suitable solutions or ways to improve the situation. I looked into our previous communication and noticed that product K67 was recommended, but K87 was ultimately ordered. This is, of course, completely understandable – the K-numbers are quite similar and can easily lead to confusion. It's possible that this difference in products may have affected the results, which could explain why the outcome did not fully meet your expectations. In any case, we’ll reach out to you privately to see how we can assist you further. ^Silvia
Easy to use website with lots of helpful advice and very quick delivery. Will review the product once I've used it for a month or so!
We are extremely happy to hear that you are satisfied with our service, we really appreciate it! Thank you for your review. ^Alana
Excellent service
Thank you very much for your review, we are glad to hear that the delivery of your package was prompt! ^Alana
Easy to order from the website. The package came quickly and was well packaged. Would both recommend and use this company again.
We are happy to hear that you are satisfied with the delivery of your order. Thank you for leaving a review, we are extremely happy about this! ^Alana
We had a problem with a poorly draining leach field and tried various things to sort it out to no avail. Then tried K570 Leach and Drain Field Opener after reading reviews. We put a bottle in every month for six months and gradually noticed an improvement. We now empty a bottle in every two months. It seems to be working.
Thanks for leaving a review of K570! We really appreciate your review. ^Alana
Fast, friendly and very professional. Really good company to deal with. Recommended a certain product and it worked a treat in the septic tank.
Thank you for leaving a review, we are happy to hear that you are satisfied. ^Alana
I have purchased this product previously and no issues again this time.
Thank you for leaving a review! We appreciate it very much. ^Alana
Very good experience
Thank you for your review! We are happy to hear that you are satisfied! ^Alana
Prompt delivery. Do not like using PayPal.
Thank you for your review! ^Alana
Very efficient service from seller. “Black water” worked really well, poured the whole bottle into empty narrowboat holding tank, filled the tank with clean water, waited one week then pumped out again. Lots and lots of “crud” came out and then totally clear on final rinse. Very very pleased with the outcome. Highly recommended.
Thank you so much for your review, we are super happy to hear that you are satisfied! ^Alana
I have always found the Septic Tank Shop to be very easy to deal with, whether that is for purchasing their goods or ringing up for technical advice, which they are always happy to give. I have no hesitation in recommending this company and will certainly use them again.
Thank you so much for taking the time to post a review, we are extremely happy about this! ^Alana
Very poor
Had problems with our tank draining, it had become really slow and was getting close to the top of the tank. I brought some tank & drain field cleaner. Put a total of three bottles in over the course of two months before noticing a difference. Now I put a bottle in the tank after having it emptied to replace the bacteria.
Thank you for your review of K570! ^Alana
The products have improved the drainage from our soak away. The dispatch is very prompt and efficient. Would not hesitate to recommend.
Thank you for your review! How nice to hear that our products K57 and K570 have improved drainage in your sewer! ^Alana
I wanted a way to improve the efficiency of my septic tank. Septic Tank sent me their product, which was easy to use and seems to be doing the job.
Thank you very much for your review, we are very happy with this. ^Alana
After initially realising that the product we needed was out of stock I emailed the Septic Tank Shop asking when it’d be available and got an immediate response (saying it’d be a few days) then an email when it was in stock. We ordered, it was dispatched promptly and has made a big difference to the quality of our rainwater. We have had a rainwater harvester system for 10 years but this summer the water (which flushes our toilets) although not smelling, looked a little off colour and was frothy. After only a few days it has cleared significantly. We will definitely use this company and their product again.
Thank you for your review of Bio-Recup LQD! We are happy to hear that you are satisfied with how the product works. ^Alana
Very easy transaction
Thank you for taking the time to leave a review! ^Alana
Requested Products arrived in reasonable time. However products do not work or make any difference whatsoever.
Thank you very much for your feedback. We greatly appreciate it, as it helps us determine if there’s anything extra we can do for you. I’m sorry to hear that you’re not satisfied with the results. This is unfortunate. Some products, especially those based on bacteria, require a longer time to fully activate and achieve their full effect. In some cases, other products might be a better fit. To better assist you, I will be sending you an email today with some questions about your specific situation. This will help us improve your experience with our products and provide any additional advice you might need. I look forward to working with you to find a solution. ^Silvia
Needed a product to add to my rain water recycling system to keep the water smelling fresh. Visited website and found the solution, and it was delivered the following day, great service.
Good
Thank you for taking the time to leave a review! ^Alana
Order placed, email about delivery received next day, delivered by courier as promised. Product instructions a little vague though, wasn’t sure if I had to mix the powder with water before pouring down the sink. Decided to scatter it and then turn tap on. So far, (4 days post first dose) the smell is reducing, I have great hopes this powder will sort out the problem. Would recommend giving this a try (as well as regular maintenance of your tank/WTP
Thank you very much for your review of August 9 on Kiyoh! We greatly appreciate it when customers share their feedback with us. Each month, we draw a refund of the purchase amount up to £25 from the reviews, and for the month of August, you are the lucky winner! You will soon receive an email from us with more information. We hope to welcome you back as a customer at Septictank-shop in the future. Wishing you a great day! ^Silvia
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