Reviews for AEDexpert.ie | Medisol

Hi Kieran, Thank you for your kind words! We’re delighted to hear that you found our service straightforward and that our team made a positive impression. Your feedback means a lot to us and motivates us to keep delivering the best experience possible!

Hi Brian, Thank you for your feedback! We’re glad everything went smoothly with your order and we look forward to assisting you again in the future. Kind regards, Alexandra

Hi Michael, We really appreciate your feedback! It’s great to hear that you found both the pricing and equipment to your satisfaction, and that your Zoll AED Plus was ready for immediate use. Kind regards, Alexandra

Hi Ann, Thank you for your feedback, we appreciate it. We aim to provide clear and accurate information about product availability. Each product page features a live stock status beneath the ‘add to trolley’ button, such as “In stock, available immediately,” “Fast delivery, 1–2 weeks,” or “Expected lead time, 2 months.” At the time of your purchase, the AED was listed with a 2-month lead time. Following your order, we sent a confirmation email including the estimated shipping date, and once the item was dispatched, tracking details were provided as well. That said, we completely understand how frustrating it can be to wait, especially for something as important as an AED. If the device was needed more urgently, we would have been happy to suggest faster alternatives that were in stock. Your feedback is valuable, and we will use it to further improve the clarity of our stock information. Thank you again for taking the time to share your experience. Kind regards, Jeanine

John, Thank you for your feedback and for recognizing the quality of our products, we appreciate it. We are sorry to hear the delivery time was longer than expected. The item you ordered is ordered on demand, and depending on the manikin, lead times can vary between 1 to 3 weeks. This is mentioned on the product page just below the "Add to Cart" button, but we understand this may not have been clear. We will take your feedback seriously and review our communication to ensure this information is more visible and transparent for future customers. Should you ever have questions about delivery times, please do not hesitate to contact us before placing your order, we are always happy to provide an estimate. Kind regards, Jeanine Gunst AEDexpert.ie

Thank you for your feedback, we are sorry to hear that your experience did not meet expectations. We do our best to provide clear information about product availability. Each product page includes a live stock status indicator under the 'add to trolley' button, such as “In stock, available immediately,” “Fast delivery, 1–2 weeks,” or “Expected lead time, 2 months.” In this case, the AED you ordered was marked with a 2-month lead time at the time of purchase. After your order was placed, we sent a follow-up email with the estimated shipping date. Once your order was dispatched, tracking details were also sent by email. That being said, we completely understand that waiting can be frustrating, especially for a product as important as an AED. If the device was needed urgently, we would have been happy to advise on suitable alternatives that were available immediately. We appreciate your feedback and will take it into account as we continue to improve the clarity of our stock information. Thank you again for bringing this to our attention. Kind regards, Jeanine

Thank you so much for your kind words Chuck. We really loved working together with you and hope to see you back in the future. Good luck with your project, and know that we are always open to do business together again. Just call or e-mail. All the best, Alexandra and Jeanine

Hi Norah, Thank you for your kind feedback, we really appreciate it. As I have mentioned before, if you have any further questions or doubts, you know where to find us. Have a lovely day. Jeanine

Hi Mary, Thank you for reaching out. I had a look at your order and saw that you purchased the Cardiac Science G3 batteries. With those batteries, the date that you see on them is the fabrication date, but the battery are good for circa 4 years from the installation date. Therefore, if the date on the batteries is 2023, this means that they were indeed fabricated in 2023, but the expiry period is to be calculated from the moment that you insert the battery in the device. I hope this explains a bit how the expiry date works for the Cardiac Science G3 battery. Please feel free to contact us at any time if you have additional questions. We are always here to help our customers. Kind regards, Alexandra Anita Sales Consultant