Reviews for AEDexpert.ie | Medisol

Thank you for your feedback Saranna, we appreciate it.

Dear Kiera, Thank you for sharing your experience with us. We are sorry to hear the order process did not go as smoothly as you expected. We indeed do not set up credit accounts for customers that have not ordered from us before, only after 3 orders. This policy is primarily rooted in the unfortunate incidents of fraud we have encountered in the past. However, as your credit check came back fine, we are more than happy to open up a credit account for you next time you order. Simply send over an e-mail with your PO and we are happy to change the payment method. The stock levels and backfill was quite unfortunate in your case. There are global supply issues for training AED units hence why the stock levels were low and the lead time is much longer than you can usually expect from Medisol. Thank you for the kind words regarding the support staff, we appreciate it.

Hi Emma, we are sorry to hear your order arrived a bit later than you expected. On the tracking I can see that UPS was experiencing some delays due to uncontrollable events. We are sorry for any inconvenience caused. Your order should have arrived today, we hope everything is sorted. If not, you can always reach out to us at info@aedexpert.ie or 0818 000127 and we can find a solution together.

Thanks for your feedback Julie.

Glad to hear it Gerard.

Hi Derek, Unfortunately we appear not to have received any of the ''repeated contact with customer support''. For future reference, our correct contact details can be found on our website. We sent you the tracking number on 17 August to enable you to track the delivery of your order. You are able to click on this link and see the current status of your delivery and an estimated time of delivery. Your order is currently in transit to you. We thank you for your feedback, which is invaluable to us and enables us to address any issues and better our service for future customers. We are always open to hear your concerns, you can contact us anytime, using our contact details as shown on our website and are always happy to help and advise in any way.

Hi Michael and Stephanie. As per our conversations with you, due to events out of our control, your original order was lost in transit. We immediately sent you a replacement order and the tracking number for this second shipment. On checking the tracking number, I can see that your order is due to arrive with you by the end of the day tomorrow. Again, we apologise for the inconvenience and hope that you have a better experience next time you shop with us. If you have any further problems or questions, please don't hesitate to reach out to us.

Hi Bee, We are happy to hear that everything went well with your AED servicing. We are always here to help you if you have any problems or questions in the future. We look forward to welcoming you back again.

Hi Oliver, We are happy that despite all the stock issues that are currently occurring in the market, we are still able to help our customers. Nevertheless, we apologies for the inconvenience and hope the world-wide situation will take a turn for the better.

Hi Barry, Likewise, always a pleasure to be working with you. We always value the relationships with our customers and try our best to provide you and everyone else with the best possible service. We look forward to welcoming you back again.

Hi Noah, We are glad to hear that you had such a great experience with us, and we thrive to continue offering great services and support to all our customers. We hope you will always return with pleasure to us.

We are glad you are happy with our service Brian, thank you for your feedback.

Thank you for your feedback Ciaran. We are delighted to hear that everything went according to our high service expectations and we look forward to see you again in the future.

Thank you Darren for taking the time to leave feedback for us. Sorry that the delivery was a bit longer than usual due to the train strikes in the UK. We are in discussions about putting stock status on our websites, we really appreciate your feedback.