English
8.7
12 reviews in the last 12 months
83% recommends your company

Reviews for AEDexpert.ie | Medisol

  • Total score 8.9
  • Total number of reviews 74
  • Recommendations 93%
  • Page views 1,510

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10

Quick ordering & efficient delivery

Quick ordering & efficient delivery and product arrived as expected

  • Would you recommend us? Yes
Claire , Dublin

Response from the business owner

Thank you for your feedback, Claire! We really appreciate it Kind regards, Jeanine

10

Excellent

Nothing is a problem. Quick replies and efficient service.

  • Would you recommend us? Yes
Pat , Dublin

Response from the business owner

Thank you Pat, we love working with you. Jeanine

9

Very efficient

Ordered Pads and were delivered on time.

  • Would you recommend us? Yes
Paul , Athlone
10

Excellent

From first email to delivery of product was excellent once payment was made products were shipped immediately.

  • Would you recommend us? Yes
Karen , Cork

Response from the business owner

Thank you for your review Karen. It was a pleasure doing business with you and we look forward to welcoming you back again.

10

Great service, Alexandra-Irina Anita was very helpful.

I had some questions, which Alexandra answered satisfactorily and quickly. I think the price I paid for the defibrillator was decent. Delivery was prompt.

  • Would you recommend us? Yes
Wolfgang , Dublin

Response from the business owner

Hi Wolfgang, I am glad to hear that you had a great experience with us. We always value the relationships with our customers and try our best to provide you and everyone else with the best possible service We hope you will always return with pleasure to us.

8

very positive

very simple - order processed and dispatched easily and delivery in a relative short time

  • Would you recommend us? Yes
ANNE-MARIE , NEW ROSS
10

Exceptional

Website very easy to use and their customer service is excellent both on Chat and over the phone. Highly recommended, a pleasure to deal with and prices very competitive.

  • Would you recommend us? Yes
Jennifer , Kill

Response from the business owner

Thank you for your kind words Jennifer, it was a pleasure to chat to you. Jeanine

10

Easy website and fast delivery

I had a query before I placed my order and the customer service experience was excellent

  • Would you recommend us? Yes
Carmel Byrne , Enniskerry
10

Quick & efficient

Easy site to order from.

  • Would you recommend us? Yes
Gretta , Cork
10

Excellent

Fast and efficient

  • Would you recommend us? Yes
Jeetandera , Cork
10

Easy

Excellent

  • Would you recommend us? Yes
Vincent Walsh , Co Cork
10

Great price and fast delivery.

Great price and fast delivery.

  • Would you recommend us? Yes
Mr Patrick Casey , Kildysart
10

Excellent

Good value, efficient and helpful service. I bought 4 batteries and pads.

  • Would you recommend us? Yes
Susan Auchmuty , Roscommon

Response from the business owner

Thank you for your review Susan. Wishing you a Safe and Happy New Year.

9

exellent

exellent service ups are their WEAK link , much too slow package all over the place!!

  • Would you recommend us? Yes
patrick o'sullivan , cork

Response from the business owner

Thank you for your honest and constructive feedback. We are looking at delivery alternatives as we speak. Hopefully the next time you order from us, it will be much faster.

10

excellent throughout

excellent from start of order to delivery

  • Would you recommend us? Yes
Brendan Keane , Fermoy

Response from the business owner

Your feedback is highly appreciated. Thank you for your business.

9

Fast efficient. Would recommend to a friend

Fast efficient. Would recommend to a friend

  • Would you recommend us? Yes
Saranna , Galway

Response from the business owner

Thank you for your feedback Saranna, we appreciate it.

8

Excellent customer service

Good items delivered well and quickly. Good selection of items in the catalogue also. Particularly impressed with the great customer service staff who were outstanding in helping me also.

  • Would you recommend us? Yes
Kiera , Bray

Response from the business owner

Dear Kiera, Thank you for sharing your experience with us. We are sorry to hear the order process did not go as smoothly as you expected. We indeed do not set up credit accounts for customers that have not ordered from us before, only after 3 orders. This policy is primarily rooted in the unfortunate incidents of fraud we have encountered in the past. However, as your credit check came back fine, we are more than happy to open up a credit account for you next time you order. Simply send over an e-mail with your PO and we are happy to change the payment method. The stock levels and backfill was quite unfortunate in your case. There are global supply issues for training AED units hence why the stock levels were low and the lead time is much longer than you can usually expect from Medisol. Thank you for the kind words regarding the support staff, we appreciate it.

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Original review

5

Excellent support staff but account policies too hindering

Was looking to buy a few items which were listed on the website. Tried to setup an account with them but they only provide credit accounts to wholesalers which makes no sense to me. They didn't have one item in stock after all and would take 2-3 months to back fill so ordered an alternative item. Because they wouldn't ship anything until the payment cleared, that item then went out of stock and would also be another 2-3 month backfill so I went with a different supplier altogether for that item. Disappointing processes because had they just provided a credit account and shipped at order, this would have been avoided. I work for a multi million euro, multinational company with impeccable credit but Medisol wouldn't give us a credit account which made for completely unnecessary delays. Highlights - Jeanine in sales was fantastic. She did her utmost to help despite the Medisol policies. I appreciated her hugely and is the sole reason I carried on with the rest of the order at all. Also, the other items I ordered arrived well packaged and quickly, once the payment was cleared of course. Due to not being able to get a credit account, we are unlikely to order from them again.

  • Would you recommend us? No
Kiera , Bray

Response from the business owner

Dear Kiera, Thank you for sharing your experience with us. We are sorry to hear the order process did not go as smoothly as you expected. We indeed do not set up credit accounts for customers that have not ordered from us before, only after 3 orders. This policy is primarily rooted in the unfortunate incidents of fraud we have encountered in the past. However, as your credit check came back fine, we are more than happy to open up a credit account for you next time you order. Simply send over an e-mail with your PO and we are happy to change the payment method. The stock levels and backfill was quite unfortunate in your case. There are global supply issues for training AED units hence why the stock levels were low and the lead time is much longer than you can usually expect from Medisol. Thank you for the kind words regarding the support staff, we appreciate it.

1

Package never arrived

Package never arrived as scheduled.

  • Would you recommend us? No
Emma , Cork

Response from the business owner

Hi Emma, we are sorry to hear your order arrived a bit later than you expected. On the tracking I can see that UPS was experiencing some delays due to uncontrollable events. We are sorry for any inconvenience caused. Your order should have arrived today, we hope everything is sorted. If not, you can always reach out to us at [email protected] or 0818 000127 and we can find a solution together.

10

Arrived quickly, exactly as described.

Easy to order, quick delivery. Long "use by" date. (2 years, which is long for pads, so means they weren't sitting in a warehouse for months on end.

  • Would you recommend us? Yes
Larry Hunt , Limerick
10

Great service

Great fast delivery on item

  • Would you recommend us? Yes
Julie , Meath

Response from the business owner

Thanks for your feedback Julie.

10

Prompt and efficient

Arrived on time and exactly as specified. Great service

  • Would you recommend us? Yes
Gerard , Ballyheigue

Response from the business owner

Glad to hear it Gerard.

10

Very good

Thank you for your excellent service and prompt delivery

  • Would you recommend us? Yes
Sean , Cork
8

Simple ordering and fast delivery

After checking via email that stock was available, ordering was simple from an informative website. Delivered as promised within 7 days. Happy with choice and price of AED product purchased.

  • Would you recommend us? Yes
Brendan , Galway
2

Very poor interaction.

Placed an order on the 2nd. Payment was accepted but no order was shipped. I had to repeatedly contact the customer support line to find out what was the status of my package. It was said to be shipped on the 17th and now on the 24th I have still yet to receive it.

  • Would you recommend us? No
Derek , Carlow

Response from the business owner

Hi Derek, Unfortunately we appear not to have received any of the ''repeated contact with customer support''. For future reference, our correct contact details can be found on our website. We sent you the tracking number on 17 August to enable you to track the delivery of your order. You are able to click on this link and see the current status of your delivery and an estimated time of delivery. Your order is currently in transit to you. We thank you for your feedback, which is invaluable to us and enables us to address any issues and better our service for future customers. We are always open to hear your concerns, you can contact us anytime, using our contact details as shown on our website and are always happy to help and advise in any way.

1

Haven’t received my order yet

Where is my order

  • Would you recommend us? No
Michael , Navan

Response from the business owner

Hi Michael and Stephanie. As per our conversations with you, due to events out of our control, your original order was lost in transit. We immediately sent you a replacement order and the tracking number for this second shipment. On checking the tracking number, I can see that your order is due to arrive with you by the end of the day tomorrow. Again, we apologise for the inconvenience and hope that you have a better experience next time you shop with us. If you have any further problems or questions, please don't hesitate to reach out to us.

Company details

12 Mercuriusweg

Vlissingen 4382 NC

0818 000127

[email protected]

www.aedexpert.ie

About AEDexpert.ie | Medisol

AEDexpert.ie offers a wide range of Automated External Defibrillators (AED) worldwide shipping of your public defibrillator.

www.medisol.nl/

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