Return policy is fake. ******
Professor.nl, just like their competitors that sell "research chemicals", is a dangerous and illegal online store that sells harmful drugs under the guise of "not for human consumption." This is, of course, just a way to cover themselves legally, because in reality, these substances are widely used by people – often with devastating consequences. People become addicted, their mental health deteriorates, some end up in the hospital, others lose their jobs or even their lives. Car accidents, falls, overdoses – the consequences are real and destructive.
If you want to ruin your life, develop an addiction, lose your mental clarity, disappoint your children and family, and destroy your work performance, then Professor.nl is the place to be. The products they sell put you on a dangerous slippery slope that is extremely hard to escape from.
As if that weren’t bad enough, they are also completely unreliable as a company. I returned my order via Bpost. But of course, they claimed the package "never arrived." Customer service? They just beat around the bush to avoid issuing a refund. Professor.nl received my package – I know this for a fact – but they simply refuse to take responsibility and pay me back.
These kinds of practices are not only immoral but likely illegal. They deceive customers by pretending their products are not meant for consumption while fully knowing that they are. Besides, their online refund policy pages are just a window dressing. They violate consumer rights by systematically refusing refunds and take advantage of vulnerable people looking for an escape – with all the disastrous consequences that come with it.
Their actions likely violate multiple laws at the EU and national levels, including:
European Union Laws:
Unfair Commercial Practices Directive (2005/29/EC): Professor.nl misleads consumers by falsely labeling their products as "not for human consumption" while knowing they are widely used for that purpose.
Consumer Rights Directive (2011/83/
