Goede prijzen, duidelijke communicatie en snelle verzending

Commande très facile à passer via le site web, livraison rapide et efficace. Excellente nouvelle expérience.

0.5 star is generous. RAD took €1,828.90 for order #804269 and never delivered it to me. Their courier (DPD) left it at the WRONG address — a different street, about 160 metres away — with no signature and without my permission to leave it unattended. I sent RAD the proof myself, reported to DPD, wrong house, no number alongside a photo of my actual house and a GPS map showing the drop point on a completely different road. more importantly signature was required for delivery, no sign, but abandoned. Here is the part that should make anyone think twice before ordering. On 24 July 2026 RAD admitted: “It seems that DPD made a wrong delivery.” yet they refused to refund me anyway. What followed was weeks of bad-faith stalling. First they hid behind a “21-day” courier complaint window and told me they “cannot do anything.” Then they invented an open-ended DPD “investigation” and said a refund would “only be possible if DPD considers your packages as lost” — as though a customer’s legal right to a refund depends on their subcontractor. They set their own ten-working-day deadline and then blew straight through it with more excuses. At one point a representative even lectured me not to “blindly follow AI assistance.” I did everything they asked — signed their non-receipt declaration, sent photographs, provided a map pin to my door. It changed nothing. After dozens of emails and many hours of my own time wasted chasing a company that had already admitted fault, I have been forced to raise a bank chargeback and lodge complaints with the European Consumer Centre and the small claims procedure simply to recover money for goods I never received. Under EU law (Consumer Rights Directive 2011/83/EU, Article 20) the seller carries the risk of loss until the buyer physically receives the goods. RAD knows this and chose to hold a paying customer’s money hostage rather than stand behind a mistake they acknowledged in their own words. This is the worst online-retail experience.

Impeccable comme toujours

Found it done exactly what it should do

Producten werden netjes en op afgesproken tijdstip geleverd

Een van de beste prijzen in de regio! Gemakkelijk te bestellen. En sneller binnen dan verwacht! Ik vind het TOP. Mvgr. R.L.

Helm besteld, maatje te klein, gratis teruggestuurd en helm maatje groter sneller ontvangen dan de eerste helm. Liep soepel. Alleen een DPD pakketdienst zat bij mij niet echt om de hoek (kan RAD niet weten). Bij het terugsturen kreeg ik geen track and trace erbij. Wel spannend of deze aan zou komen bij RAD.

Tout ok

prima service

Not received. Do... vouldn't be worse...

Zeer behulpzaam.

Easily navigates website multi lingual . Mutli store company and only company with stock . Delivered to Spain very quickly .

Je mets 10 mais il m'a fallu batailler pour arriver à passer ma commande car le site m'ajoutais 13,99€ de frais de port avec pourtant la mention sur votre site frais de port offert au dessus de 40€ mais au moment de valider ma commande cela me mettait commande de moins de 70€ frais de port 13,99€. Il m'a fallu contacter le responsable du site pour qu'il règle enfin le problème et que je puisse enfin passer ma commande..

An overall excellent service and experience. I should have read online reviews on helmet i ordered . All indication pointed to ordering a size up from what you usually go for. First off I ordered a large flip over helmet. It was too tight . Contacted customer service and they immediately processed an order for xl size. Sent me a return postage paid label via email which I printed off and sent the large helmet back. 5 days fro them to receive the helmet and immediately sent out the xl one which I received 5 days later. Package was tracked with times and arrived within the hour specified. Absolutely flawless experience. I hope other companies take note of how RAD.eu operate. Top class company.

Excellent service. Very fast delivery. Highly recommend!

De bestelling werd heel correct en snel afgewikkeld

Good price, good comunication, fast delivery. Highly recommended

Very quick delivery and very good price a specially compere to competitors. Item came in good shape and as described on the website. Genuine product not some Chinese knock off. I'm very satisfied with my purchase. Thanks guy's.

Three days from Belgium to Northern Germany. I will order from Rad again.

Facilité de choix, rapport qualité prix impeccable. Livraison rapide et sûr. Merci

Je me suis rendu chez RAD. Une jeune vendeuse m'a pris en charge en vue d'acheter un casque. Accueil, renseignements, service, ... et la proposition de faire livrer le casque à la maison: PARFAIT !!!

Levering ging snel en veel op voorraad.

Eerst online besteld, vandaag in de winkel in Drongen. Zowel online als in de winkel was alles tiptop in orde

Livraison super rapide, bon prodruit