Versand zu lange gedauert, 2wochen, rückmeldung support zu lange, ----> eine freundliche Rückmeldung bekommen; ich hatte mehrere Anfragen ohne Rückinfo; antwort an support per mail war auch nicht möglich
vielen Dank, dass Sie sich die Zeit genommen haben, uns Ihr Feedback mitzuteilen. Wir entschuldigen uns für die Verzögerung beim Verpacken Ihrer Bestellung. Wir möchten Sie darüber informieren, dass wir Sie kontaktiert haben und der Fall bereits gelöst wurde. Ihre Zufriedenheit ist uns sehr wichtig. Zögern Sie nicht, uns zu kontaktieren, falls Sie weitere Fragen haben oder zusätzliche Unterstützung benötigen.
Mein Paket ist immer noch nicht angekommen!
vielen Dank, dass Sie uns Ihre Erfahrungen mitgeteilt haben. Es tut uns leid zu hören, dass es ein Problem mit Ihrer Bestellung gab. Wir haben Sie kontaktiert, um die Situation zu besprechen und gemeinsam eine Lösung zu finden. Ihre Zufriedenheit ist uns sehr wichtig. Bitte zögern Sie nicht, uns zu kontaktieren, falls Sie weitere Fragen haben oder zusätzliche Unterstützung benötigen.
No Problems with seeds, communication or service. I can recommend the Store.
I bought 4 packets of magic truffles and recived only 3. No one answered for messages I sent
Thank you for sharing your feedback with us. We're sorry to hear about the issue with your order. We have reached out to you directly to discuss the situation and work together towards a solution. We asked multiple times for a picture of all the products you have received. Your satisfaction is very important to us. If you have any further questions or need additional assistance, please don't hesitate to contact us.
Took almost two weeks from netherlands to germany. Only 3 out of 5 seeds germinated.
Thank you for sharing your feedback with us. We apologize for the delay you experienced in packing your order. We're sorry to hear about the issue with your products. We have reached out to you directly to discuss the situation and work together towards a resolution. Your satisfaction is very important to us. If you have any further questions or need additional assistance, please don't hesitate to contact us.v
Zamnesia offers an impressive range of products and seeds, and their website is well-organized and easy to navigate. The returning discounts and special offers are nice to have. However, my experience with customer support left something to be desired. Responses felt rushed and not very attentive to the specific issue I had. It gave the impression that resolving my concern quickly was more important than resolving it properly. Overall, great shop with a lot of potential, but I hope they take more time to listen to customers in the future.
I am very happy with the service and the quality of the products is outstanding, I am happy to be a returning customer
Zamnesia has a great collection of products for all your "smart" needs. Their products are of good quality and fair prices. The customer support is quick and helpful. When I got a wrong item delivered by accident, the customer support answered after not even a day and the issue was resolved the day after that.
Good customer service
Zamnesia offers excellent service and support, even when something doesn't work perfectly. I can wholeheartedly recommend Zamnesia and their support. Thank you very much.
I ordered 2 x 3 seeds. One of them (Critical Mass Fast) already included 1 free seed. Sensi seeds - hindu kush auto also contained 4 seeds, despite me only ordering 3. And I got an additional seed from Royal Queen Seeds, which would normally cost 12€, for free!!! Thank you very much
Suite à un soucis de germination avec le kit, j'ai été indemnisé de la commande... Super service client.. Je recommande..
I've ordered a couple times and it's always gone smoothly. With my latest purchase there was a mix up with my order but everything was handled quickly and expertly to correct the mistake. I tend to judge companies by how they handle it when something goes wrong, and this was 5/5. Will come back again!
Its easy and good. This is my second grow kit i buy from zamnesia and looks good allready!
Very good, clear, great communication, great offering, 0 complaints.
- Very good and friendly Service. - seeds from lot of different Breeder - Fast delivery
I bought a shroom kit that didn't really give me any effect and i left a review saying that it might have been my own fault and they just asked me a couple questions and send me a new one even though i didn't ask for it i give it a 5out of 5 and i would recommend zamnesia
Bon produits conformes.
I've never experienced better customer service than at Zamnesia! Great products, fast shipping, and outstanding service. Unfortunately, two of my seeds didn't germinate, but they responded immediately and looked for solutions. I'm so impressed with the support team; simply first-class! A great shop and even better service behind it. They stand behind their products. I would give them 100 stars if I could.
I ordered some shrooms and, due to an error in the address that was entirely my fault, my shipment went astray. No-one could have been more patient and helpful than the Zamnesia customer service team, and when my kit arrived, it worked exactly as advertised. Really good experience in every way, 10/10.
I consume magic truffles from Zamnesia since few months and everything is always perfect. The after-sales service is very responsive and attentive they are super professional. You can order eyes closed…
Excellent customer service
Obwohl der Fehler sehr wahrscheinlich bei mir lag, wurde mir von der "Hausmarke" kostenlose Ersatzsamen nach meinen freien Wahl angeboten und Tipps mitgegeben. Dabei habe ich mich nicht beschwert, sondern sie haben lediglich meine Rezension gelesen und wurden auf Problem aufmerksam. Die deuschen Verkehrsbetriebe könnten sich von diesem Service ein Beispiel nehmen!
I received good and quick help from Zamnesia when I had - by mistake - treated the product incorrectly. I was very sorry for my mistake but they quickly sent me a brand new product and they made sure that I was satisfied. Thank you Zamnesia!
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