Score: 10
Had an issue with a previous grow kit I purchased prior to this, I had left a bad review about it but I was contacted quite quickly by a super helpful member of Zamnesia support staff (thanks Bram!) and they offered to send out a replacement to make up for the bad experience - overall, could not be happier with how the situation was handled and rectified - let's face it, given the slightly illicit nature of this particular industry, it is very refreshing to see such a focused customer service approach when ordering things like grow kits etc. - would highly recommend this service.