Score: 10
Excellent customer service. Initially, asked to make an express shipment because I was travelling and didn’t have time to wait. The partner organisation used UPS, which did not deliver to the location and after several calls, refused to change the address of delivery and returned the parcel to the shipper. Zambezia reached out to me right away, asking what happened, and then shipped a new product immediately to a different address, this time with colissimo, without any extra charges. It was always fast and easy to reach them, both by the phone and email. Unlike UPS.