Score: 10
Don't be fooled by the few reviews stating that their customer service isn't good, because that's simply not true. I have placed an order and have made the decision to cancel it. This is because the legal status of importing certain products is not fully clear in Germany (which is obviously not Zamnesia's fault). I have already paid for my order and requested a refund. Within a few hours I have already received an answer from a lovely employee of their customer service team. Thus, there were absolutely no issues with cancelling my order and getting my money back. I will definitely order something again once I have done more research on what's fine to buy.