Score: 10
Myself and a friend bought Magic Truffles Valhalla back in July. We took them on separate occasions with our partners and were really disappointed when all four of us got nothing from them. After contacting the support team (who, up until that point had been super helpful), I was disappointed by the response they gave, suggesting that it was us and not the products that were the reason they didn't work. After leaving a poor review on here, I was immediately contacted by somebody else from the company and they agreed to send me more truffles for free, plus an additional amount as a goodwill gesture. *** I guess we were just unlucky with the first lot that we bought. So, thank you Zamnesia. I'm grateful to you for doing the decent thing and rectifying the situation. I will definitely be buying from you again.