Score: 08
I was very pleased with the customer-service, after the growkit I ordered was apparently defect, I got new growkit free of charge right away after explaining my problem. But sadly I cannot say the same about, the product which I ordered (McKanai) large growkit. The amount of Mushrooms I was harvested was very little and seemed more close to the amount which I would get out of a regular small growkit. Im currently waiting for my second flush, but it does not look promising. The for stars are only for the service, if I would rate the product it would be more like two stars.