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1

Shocking customer service

One week after placing my order and it hasn't even been dispatched. I contacted customer service and received an answer (three days later) that due to changing warehouses there are dispatch delays of at least a week. None of this was disclosed prior to purchasing, and now they're refusing to cancel or refund orders despite these crazy delays. According to the discord there's a backlog of over 4000 orders, yet zero transparency, support or compensation given to customers. And they continue to advertise sales and discount codes with such an insane backlog, and zero warning of the delays? Terrible customer service.

  • Would you recommend us? No
3

Customer support is non-existent

Fantastic experience—right up until I paid. Great selection, good prices, and a functional website ***l you into a false sense of security. Then half your order vanishes into the void and customer support perfects the art of non-response for over a week. Judging by their Discord, this is less of an exception and more of a business model. Still, huge credit to them for consistently sending daily promo emails. Clearly that department is fully staffed. Avoid unless you enjoy donating money and waiting for nothing.

  • Would you recommend us? No
10

Great store!

Ordered multiple times from Zamnesia and never had a single problem. Highly recommended!

  • Would you recommend us? Yes
8

Overall very good but i still dodnt receive what I ordered

Everything very good but I am still waiting on my package and its been almost 3 weeks since I ordered.

  • Would you recommend us? Yes
10

Just great

Perfect

  • Would you recommend us? Yes
9

I have found them to be fast and good so far to date

A good seller of all cannabis products, my go to site.

  • Would you recommend us? Yes
10

Delivery, packaging quality, and bonuses are always top notch.

Well, what else can I add here? It seems I have already written everything above. So I recommend

  • Would you recommend us? Yes
10

Perfect shop,

Good quality products, fast delivery, people answer your question with lots of détails. I can only recomand that shop

  • Would you recommend us? Yes
10

Fast and serious

It has always been very well with that company and since a decade ;-)

  • Would you recommend us? Yes
7

Not bad, but not good. 2 mistakes in one order

Solution was fine, but 2 mistakes it's too much

  • Would you recommend us? Yes
2

Terrible Service. They don’t reply back and not even shipped order yet.

Still waiting for my order. Customer Service do not reply back. States on website ships 2-3 days, then had an email saying there moving warehouse and will try to ship within a week. Around 11- 12 days now and it’s still stating preparing order. Really disappointing service, customer service have not even replied to my email.

  • Would you recommend us? No
5

The person who replied to my ticket was called stan

He’s confused saying I shouldn’t add water to my mushrooms I ordered 2 kits One for leaving in the fridge / soaking then putting in a bag with water The other nothing to be done with it I stated the one with the bag provided had a whole in it from the paper clips You only get paper clips with the ones you assemble and water I replied to the ticket late as didn’t see the reply it’s yet to be completed

  • Would you recommend us? Yes
10

Very positive and rewarding experience.

Strong seeds, very good costumer support (with pleasant solutions), and orders come packaged nicely. Mystery boxes don’t disappoint either (which says a lot about a company in my experience) I wouldn’t know what to say otherwise. They make you feel appreciated as a costumer and the whole tribe program turns it more personal and rewarding. I have a feeling everybody enjoys their work over at Zamnesia, and you feel this as a costumer. 5/5.

  • Would you recommend us? Yes
10

Brilliant

Was so easy to order from the site, and came really quick. Will be ordering again.

  • Would you recommend us? Yes
10

The products were delivered

Zamnesia delivers the products you order on their site.

  • Would you recommend us? Yes
9

Good stuff

Took a while for delivery but was fine when it got here

  • Would you recommend us? Yes
10

Nice

Works fine as always. Zamnesia can always be relied upon!

  • Would you recommend us? Yes
4

****ed up my order but good shrooms

they forgot a lighter that i bought

  • Would you recommend us? Yes
10

Brilliant customer service

I ordered 2 cactus from Zamnesia, unfortunately one was lost in the post and I received broken box with one cutting. I reached out to Zamnesia and they immediately fixed the issue, agreed to dispatch a new order. Brilliant customer service.

  • Would you recommend us? Yes
10

That's been a good experience good genetics cheap price definitely will be going back

It's been wonderful from discreet shipping great genetics and nice finished product I definitely will be enjoying the service again

  • Would you recommend us? Yes
10

Excellent

The cakes pretty much gorw themselves,.

  • Would you recommend us? Yes
10

Fast and good quality

Bought some blue lotus flowers. It made a very nice tea, quite relaxing. I'll try using it in other ways next time too ;). Also the delivery was quicker than expected!

  • Would you recommend us? Yes
8

J

I am satisfied. The delivery could be faster. The products are usually always good and successful! If there was anything wrong, you have made up for it. Thank you for everything! Best regards, a satisfied customer!

  • Would you recommend us? Yes
8

Hervorragender Shop!

Braucht zwar hin und wieder etwas länger mit dem Versand - aber sonst sehr empfehlenswert.

  • Würden Sie uns weiterempfehlen? Ja
10

I am very satisfied

Very happy with all , best quality of product and service!!! I am very happy to discover Zambezia !!!

  • Would you recommend us? Yes

Company details

10 JM Keynesplein

Amsterdam 1066 EP

[email protected]

About Zamnesia.com

Based on our experiences, Zamnesia stands out as one of the leading and largest online smartshops in Europe and the USA. Their extensive range features carefully curated products, from premium cannabis seeds and distinctive herbs to innovative accessories. With a customer-centric approach and a strong focus on quality, Zamnesia is a trusted choice for anyone in search of deep experiences and fresh perspectives.

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