An initial problem with my order was delt with and rectified promptly and courteously.
Eigentlich mag ich ja den Shop - gute Auswahl - viele Angebote - nette Tipps /Tricks für den Anbau und ein gut durchdachtes Bonuspunktesystem mit vielen interessanten Angeboten - leider ist der Versand ne absolute Katastrophe - erstmal - es wird (bei meinen Bestellungen jedenfalls) mit Hermes nach Deutschland versendet. (dieser hat ein sehr schlechtes Image unter den Lieferdiensten da Lieferungen of nicht - oder nur verzögert ankommen) - Dann ist da noch das Problem, daß bezahlte Bestellungen meist erst Tage /Wochen später verschickt werden - warum? Das wüsste ich auch gerne. Der Kundenservice reagiert scheinbar nur wenn er Bock hat - viele meiner Anfragen sind bisher unbeantwortet geblieben. Ich warte noch immer auf meine Bestellung vom 17.4.2025 - eine weitere Bestellung liegt bei Zamnesia und wird nicht verschickt (vom 2.5.2025)- es ist eine Katastrophe. Wer also möglichst zeitnah seine Ware erhalten möchte, bestellt lieber woanders. Mal schauen - ob - und wann ich mit meiner Ware rechnen kann - werde es dann hier nachträglich einfügen. (falls es möglich ist)
vielen Dank, dass Sie sich die Zeit genommen haben, uns Ihr Feedback mitzuteilen. Es tut uns leid zu hören, dass es ein Problem mit Ihrer Bestellung gab. Wir haben Sie bereits kontaktiert, um die Situation zu besprechen und gemeinsam eine Lösung zu finden. Mit jeder Antwort wird Ihr Ticket nach hinten verschoben. Das bedeutet, dass wir erst später antworten. Ihre Zufriedenheit ist uns sehr wichtig. Bitte zögern Sie nicht, uns zu kontaktieren, wenn Sie weitere Fragen haben oder Unterstützung benötigen.
Worked as expected, decently quick shipping
Top Service!
Świetne produkty, dyskrecja i szybka obsługa zamówień :)
Could find a good solution with one little issue.Thanks.
Reliable, no problems.
This was my first time ordering from Zamnesia, and I’ll definitely do it again. Everything went smoothly, and the products were excellent.
Not even a good company, they're talking about 3-5 working days fros shipping and i bought alot of times online never lost a package. I don't know how but they somehow managed to lose my package and now i'm waiting for my a new one a replacement order but they're never assuring that it'll arrive. The tracking i don't even know what it's supposed to mean. You'll give me a tracking code without it even working on the courrier you're using then why are you giving it to me. It' giving me false hope! I'll delete this review if i'm wrong but i'm not for now. Just use this site as your last option on the list and yeah it is legit i think. Their costumer service is good tho.
Thank you for sharing your feedback with us. We apologize for the delay in packing your order. We have reached out to you directly to discuss the situation and work together to find a solution. Your satisfaction is very important to us. Please feel free to contact us if you have any further questions or need additional assistance.
Any webshop can sell products, today a webshop stands out when they can provide amazing support when anything goes wrong. Zamnesia has proven again and again that they are trustworthy, reliable and understanding. They are a no brainer for anyone who wants a positive shopping experience! I rate them 7/5
Best seeds and shroomsshop on web
Zamnesia is really a nice site and when you have a problem or anything they always here
Good selection of products, good service as always. Just one thing: the guides are useful, but they could be even more detailed.
Super Shop, schnell diskret und professionell
I am i proud customer always the best product and the best services
I ordered my first set of seeds from Zamnesia, but they messed up the order and sent me just the newsletter instead (which was sent track and trace, and I paid full postage). It took two weeks to arrive, and after informing Zamnesia, they offered a voucher and free shipping on my next order. I have yet to receive the voucher, and I am still waiting to order seeds for my first grow. I gave two stars because I placed another order two days after the first one, and that arrived (but the order didn't include seeds). I was recommended Zamnesia by a trusted source, but form my experience I wouldn't recommended. Sorry, but that's just an honest assessment given the circumstances. Edit: I have updated the score from 2 to 4 stars, as the situation was eventually resolved to my satisfaction. I received a bonus voucher and free shipping, so all good in the end.
Thank you for sharing your experience with us. We're sorry to hear there was a problem with your order. We want to let you know that we have contacted you directly and the issue has already been resolved. Your satisfaction is very important to us, and we appreciate your patience and understanding. If you have any further questions or need additional assistance, please feel free to reach out.
Original review
I ordered my first set of seeds from Zamnesia, but they messed up the order and sent me just the newsletter instead (which was sent track and trace, and I paid full postage). It took two weeks to arrive, and after informing Zamnesia, they offered a voucher and free shipping on my next order. I have yet to receive the voucher, and I am still waiting to order seeds for my first grow. I gave two stars because I placed another order two days after the first one, and that arrived (but the order didn't include seeds). I was recommended Zamnesia by a trusted source, but form my experience I wouldn't recommended. Sorry, but that's just an honest assessment given the circumstances.
Thank you for sharing your experience with us. We're sorry to hear there was a problem with your order. We want to let you know that we have contacted you directly and the issue has already been resolved. Your satisfaction is very important to us, and we appreciate your patience and understanding. If you have any further questions or need additional assistance, please feel free to reach out.
All the products arrived in good condition and surprisingly fast. I had this website recommended to me by a friend and i would gladly recommend it to someone aswell.
Goods arrive quickly. We’ll packaged. Easy instructions. Excellent quality
Merci per tot.
Probably the best smartshop online. Excellent variety of products ranging all categories with an easy to use website featuring good descriptions and offers. In addition, the support is always super helpful and delivery is always on time, even faster than expected.
The customer service Is top tier. I got fast replies and good supporto for my problems
Hatte leider ein Problem mit einem Artikel und dieses in den Bewertungen mitgeteilt. Es hat nicht lange gedauert und dann kam eine E-Mail von Zamnesia, von der ich wirklich überrascht war. Der Service ist in der Kommunikation, Schnelligkeit und Lösungsfindung außerordentlich hervorzuheben. Vielen Dank nochmal meinerseits und noch einmal großes Lob an das gesamte Team, dass wirklich alles und ich meine wirklich alles reibungslos läuft. Bin immer wieder zufrieden! Lieben Gruß und macht weiter so!
Zamnesia have a wide range of items and their product information is comprehensive. Delivery of purchases is swift, and items arrive well-packaged. Their communications are cheerful and positive; they're obviously a happy company.
No problems at all fast delivery
Ich habe bereits mehrfach bestellt und war immer sehr zufrieden. Bei Problemen bekommt man schnelle und sehr smzufriedenstellende Hilfe. Ich werde definitiv nur noch hier bestellen.
10 JM Keynesplein
Amsterdam 1066 EP
Based on our experiences, Zamnesia stands out as one of the leading and largest online smartshops in Europe and the USA. Their extensive range features carefully curated products, from premium cannabis seeds and distinctive herbs to innovative accessories. With a customer-centric approach and a strong focus on quality, Zamnesia is a trusted choice for anyone in search of deep experiences and fresh perspectives.
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