Only despatched after contacting them
Normally I wouldn't bother leaving a review like this but since I've received like 3 emails asking for 1, so be it.
A couple of days after ordering my order was marked as shipped on my Zamnesia account and I got a tracking number, when I checked the tracking the shipping company showed it as label created but package not yet received (or something similar). It stayed like this for 5 days, meaning despite marking it as shipped they didn't bother actually shipping it. On the 5th day I contacted support to ask if there was an issue, the day after the shipping company received the parcel (odd timing), and almost 2 weeks later, I still haven't had a response to my initial ticket.
Therefore the only conclusion I can come to is, they marked it as shipped to claim quick order turn over despite not actually shipping it, forgot about it, realised when I contacted them, then posted it out and have decided to ignore my ticket in hope I just let it, which again I would have done if you didn't spam me requesting a review.
P.s. The yields on the grow kits are much worse than I've had from other companies.