Not everything in my package was in it but after a picture and some mails everything is sent without an issue. They listen and solve the problem
I had a problem at first but after a few emails Ludo sorted it for me.
Thank you for bringing your concerns to our attention. We're truly sorry for the trouble you experienced with your product. We have contacted you directly and have offered a solution to address the issue. Our goal is to ensure your satisfaction, and we appreciate your patience and understanding as we work to resolve this matter.
Oryginalna recenzja
Please view instructions for coplandia hawiaa grow kit then my post will make sense. The picture is a tub full of white mycelium and a tub of mud that speads nicly over the top, i got a tub not full to sides and only about half way up tup, that was off coloured. the mud sent with it is like lumpy clay soil from the bottom of a forest, there was twigs in it and it wont spread its in lumps on the top of my mycelium. I emailed and asked for help and was told this is normal and wait 3 weeks. Ive had alot of kits jus tnever brand. if this is normal for this brand then im shocked. I used zamnesia before 100s times and even got email saying i was1 of there top customers last year for the all the kits i had lol. Now i wont use them again because there are plenty of other places that take you seriously when you email and dont fob you off with email us in 3 weeks.... If in 3 weeks the kit has performed beyond my expection i will alter my review... But i wont use Zamnesia again so you can keep your 10% off lads, spend it on making your photos look like your actual products instead of sending me junk versions.
Thank you for bringing your concerns to our attention. We're truly sorry for the trouble you experienced with your product. We have contacted you directly and have offered a solution to address the issue. Our goal is to ensure your satisfaction, and we appreciate your patience and understanding as we work to resolve this matter.
The press I ordered was shocking, the tolerances on the press were terrible with a big gap around it, it just made a mess and didn't work. Contacted to express my disappointment and was told id have to return it at my own cost (to the Netherlands) and in fact no I can't return it because I had to use it to find out it was defective. Not impressed and £30 down the drain.
Thank you for sharing your feedback with us. We are sorry to hear about the issue you experienced with your product. Please know that we take your concerns seriously and have reached out to you directly to address and resolve the situation.
Much loved classic s
all is fine
I've been using zamnesia for about 5 months now excellent products and great customer service .
Recommended, great shop and items
Fantastic products, generous giveaways and faultless customer service.
Alles sehr professionell.
Unfortunately, in my numerous orders I had 2 seeds that didn't germinate properly. Zamnesia's support contacted me immediately and replaced the full batch! Absolutely amazing and super uncomplicated. For me there is no better supplier with such a service. Keep up the good work! Thank you. Michael
Great products
Best in the game. Highly recommend
I can't describe how awesome this company is I've ordered from zamnesia for 2 years now just to explain how awesome they are my last order I ordered 20 seeds and probably all my fault I didn't get the seeds to pop I reached out to zamnesia to tell them a knowledgeable service professional responded back with amazing advice and they sent me 14 better seeds giving me another chance every seed popped and looking amazing thank you zamnesia for excellence
if you have a problem an email and there very helpful don't mess about to fix problems and care about what the customer thinks plus the gifts and things you pick up On the way is brilliant and the tribe scheme is an excellent idea also the information about growing and stuff i got over email is amazing...... over all happy and I look forward to trying more products
Reliable helpful people.
Spot on ! fast delivery, great products, great customer service !
Packaging for the separately ordered pieces for the volcano balloons was not sufficient. Some of the packaging was open in the box. Risk of dust contamination by the dusty packing material.
I have bought Zamnesia product for several years now and I've found that delivery is always very prompt, and the quality of the products has been first class.
One of the best websites out there, customer satisfaction is their number one priority, fast shipping and reliable. High quality products.
Angenehme kauf, sorgfältig Beratung
These guys will get back to you,give you advice & have a pretty good rewards program.....Love You Zamni
ok
Have good selection of seeds good prices have sales easy to order and no problems getting packages on time or early good place to buy seeds
Really good products everything came in on time
Ich hatte bisher nie Probleme, aber im November bestellte ich ein Produkt bei dem es später hieß es wäre nicht mehr lieferbar. Nach einigem hin und her verlangte ich eine Zurückerstattung des Geldes! Daraufhin wurde meine e-mail Adresse blockiert so dass ich nicht mehr dem Support schreiben konnte! Es ist eine Riesensauerei! Ich bin maßlos enttäuscht! Schweinescheisseladen!
vielen Dank für Ihre Rückmeldung. Es tut uns leid zu hören, dass Sie eine so enttäuschende Erfahrung gemacht haben. Ich freue mich mitteilen zu können, dass wir Ihr Anliegen bereits bearbeitet und gelöst haben. Wir haben Ihnen hierzu eine E-Mail an die von Ihnen angegebene Adresse gesendet. Falls Sie weitere Fragen haben oder Unterstützung benötigen, zögern Sie bitte nicht, uns direkt zu kontaktieren. Vielen Dank für Ihre Geduld und Ihr Verständnis. Wir hoffen, Ihnen zukünftig einen besseren Service bieten zu können.
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