mistakes can happen - how you deal with them makes the difference. Package had missing items - immediately gave me two options (new delivery or voucher) Thank you - Service Team
Excellent service and customer service. Products are great and arrive promptly
I’ve used Zam for years and they have been great. I’ve had ups and downs with some products but they have always sorted it out.
Never had a problem, prices are very good also probably the best on to buy from if you want cheap shipping rates very impressed and am probably a 5 time returning customer so very satisfied with the products :)
Quick and reliable
My fungi has not grown. I think it must be the temperature here. It grew two pinhead when it was a little warmer, but sadly that's all I have. I will try again maybe if it gets warmer. Thank you anyway. I have grown lions mane and reishi mushrooms for my wife's condition and was growing this for mine. I would like to try again though. Warm regards. Lee
I like the website, the TRIBE is a great thing. Great seeds, great variety. Delivery to Germany is done within 10 working days or less. I haven’t risked ordering mushrooms yet. The fertilisers aren’t the cheapest and there aren’t many to choose from. Lots of events, like the 420 cards in April (which is really great). The customer support is very good, they care about our satisfaction
Ive ordered on may 7th. After 3 weeks didnt come in the mail ive sent a complaints mail . They responden very fast and clear . After some troubleshooting they wanted to send the whole pack again for free . Luckily the delivery came back to zamnesia wich they imediatly returned to me. Im very happy with the services provided . So thanks to the team en espacially stan from the helpdesk for the clear response
My order came in with a missing item. The support team gave me multiple options such as a voucher of the same amount with free shipping or an expedition. They were so kind, professional and quick to respond, I'm amazed and baffled by this level of care for the customer's satisfaction. Thank you to the Zamnesia team ! <3
My experience has been nothing but positive, helpful support and everything is as described. Highly recommend!
First time using Zamnesia for my Shrooms. really knowledgeable and friendly staff, great friendly support and very helpful with issues. quick response to emails and overall, great detailed range of products at very reasonable prices. I will definitely be a retuning customer!
I ordered seeds and had them delivered to the UK with no issues. The packaging is a concern through, written all over the box front and back that it contains souvenir hemp seeds, just what I want my postman seeing. Some discreet packaging.
Thank you for sharing your feedback with us. We're sorry to hear that your experience with our service did not meet your expectations. We have reached out to you directly to discuss the situation and work together towards a resolution. Due to updated Brexit regulations, we must add customs invoices to all parcels moving from the EU to the UK. We don't put any specific information about the products you buy on the invoice, merely the category it belongs to, and there's no logo or noticeable markings from our shop. Your satisfaction is very important to us. If you have any further questions or need additional assistance, please don't hesitate to contact us.
I’m yet to have a bad experience using zamnesia, the products always arrive when they say they will, the quality of the packaging and product and service is second to none. I won’t go anywhere else.
Support helps when ever they can
I appreciate collab with zamnesia, fast delivery, always on touch and good quality. Thanks!
Zamnesia ist seit zwei Jahren für mich ein guter, diskreter Versand.
I've ordered at zamnesia 5 or 6 times now, always been happy with everything. One time a little packet of seeds was missing, they sent it out immediately for free after one email. Would definitely recommend.
The entire order process went smoothly from start to finish. Every step was clear, transparent, and exactly what you hope for as a customer. A great experience that impressed not only with speed but also with reliability – even though it involved international delivery. It's a real relief when everything works exactly as it should.
A lot of specials and Discounts. Good comunication via Mail, friendly, polite and clear.
After experiencing some minor problems with my first order, Zamnesia did not wait to help me and compensated me way more than expected! The first product, Salvia div. was not really the hoped for experience, so they went on to create a generous voucher! Happy to sit on my 2.5 ounces of truffles :')
I ordered couple of items. I received them in timely manner, stealthily and safely. However, there had happened a humane mistake and one of those products was not what I had ordered. Customer service handled this issue with professionalism and swiftly. Within minutes of things were solved, replacement was registered and being prepared for packaging to be sent my way.
Awesome product
Bestelle schon länger bei Zamnesia und hatte nie Probleme. Allerdings sind von meiner letzten Bestellungen 3 von 10 Samen nicht gekeimt. Nachdem ich den Support angeschrieben habe, wurde das Problem schnell gelöst und es stellte sich heraus, das ich Fehler bei der Keimung gemacht habe. Daraufhin wurde ich super Beraten was und wie ich es in Zukunft besser machen kann. 3 neue Samen wurden mir kostenlos zur Verfügung gestellt. Gerne bestelle ich weiterhin bei Zamnesia.
Process of ordering and recieving the item I ordered was professionally efficient. Now, I'm hoping the results will prove fruitful.
Zero problems everything is perfectly done these people are real pros. I love them <3
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