Resposta do proprietário da empresa
Thank you for sharing your feedback with us. We're sorry to hear about the issue with your order. We have contacted you directly and sent an explanation to clarify the situation.
Due to updated Brexit regulations, we must add customs invoices to all parcels moving from the EU to the UK. We don't put any specific information about the products you buy on the invoice, merely the category it belongs to, and there's no logo or noticeable markings from our shop. We know that your privacy is crucial, so we're doing our best to maintain discretion while operating within shipping guidelines.
Your satisfaction is very important to us, and we appreciate your patience and understanding. If you have any further questions or need additional assistance, please don't hesitate to contact us.
