Used to be great, now gone downhill
When I first started using Zamnesia, I was impressed with the products, the offers and free goodies, great customer service, the delivery was not the best, but it was okay. I'm not sure what has happened in the last few months but it's all gone downhill, I barely get any responses to any emails, if I do, it can be anywhere from 3-5days. The customer service responses seem muted and show little concern to try and reassure or be helpful, almost as if they do not care anymore. Delivery is just terrible now, it can take anywhere from 2-4 weeks for delivery to the UK, before it was on average 1.5 weeks. I have spent thousands with this company, but now I shop with other better alternative companies. This makes me sad as I really thought Zamnesia would always be my first stop for everything.