many problems
After visiting the shop many times for the renovation of our bathroom, we gave 3 orders in different times, and had a problem each of these times. Firstly, one of the tiles did not look like the photo on the website, having a much darker color, and made our bathroom darker than we intended, as we couldn't return it or change it, since that is the store policy. It was not displayed anywhere in the shop, like many other tiles, so you have to base your decision on the website photos and information, which said "pearl mat (wit)" and looked pinkish white, however the tile that arrived was a brownish gray, much darker. The second order was a shower tray, which came damaged, so we had to return that and buy a different one, halting our construction at a critical point. The orders take very long to arrive. On the third order, the handenwasser came a completely different product than what we ordered, with a different product number and all. All in all, they have some good products but we had to work extra every time with them and got upset. In the showrooms and on the phone they treat you well, so it's nothing about personel; more about company policy and organization probably. Disappointing.
