Filters

10

Outstanding products and customer service

Get Cameras were extremely kind to sponsor us with some amazing equipment for our RoboCup student team, Delft Mercurians. We had no issues with the cameras, they perform as advertised and enabled us to continue with the project and the company was extremely supportive of us overall. The customer service staff was friendly, easy to approach and helped us select the appropriate products which fit our use case perfectly.

  • Would you recommend us? Yes
10

Good Experience

Top, good experience. Very attentive and quick to respond. Product arrived in good condition.

  • Would you recommend us? Yes
10

Fast, friendly, competent

Every help I neede, thanks for great support

  • Would you recommend us? Yes

Reactie van het bedrijf

Thank you very much for your feedback. It is highly appreciated. Kind regards, Customer Service

10

Quick shipping and excellent customer service

We are a recurring customer at GeT Cameras since we are continously expanding our GIGE camera network that we use to monitor and adjust our scientific experiment. The customer service is quick, friendly and helpful, shipping takes place fast and the quality of cameras and accessoires is excellent. Very useful is also the provided software, including coding examples to implement the cameras in our systems.

  • Would you recommend us? Yes

Reactie van het bedrijf

Thank you for your positive feedback! We're delighted to hear that you've had a great experience with our products and services. We strive to provide quick shipping, excellent customer service, and top-quality cameras and accessories. It's wonderful to know that our software and coding examples have been useful for integrating our cameras into your systems. Kind regards, Customer Service

7

Galaxy SDK requires QT4??

Im really surprised that the galaxy gui requires qt4. This is deprecated since years. Maybe an update is necessary The hardware is ok as far as tested

  • Would you recommend us? No

Reactie van het bedrijf

Thank you for your feedback. We are sorry to hear that you are not happy that you needed to install QT4 to make the programming example work. We will upgrade the Linux SDK by the end of July so that the GxViewer and Galaxy Viewer won’t need QT4 anymore. Please note that the existing programming samples still need QT4. If you need assistance, feel free to reach out to our support team at https://www.get-cameras.com/Support. We typically respond within 24 hours, or you can also call us for immediate assistance. Kind regards, Customer Service.

10

Fast and easy

It's been a positive experience, I have felt very supported and followed in all the process to order.

  • Would you recommend us? Yes

Reactie van het bedrijf

Thank you for your feedback! We're thrilled to hear you found the ordering process fast and easy. It's also fantastic to know you felt supported throughout – that's something we strive for at Get Cameras. We're happy to help in any way we can! Thanks again for letting us know. Warm regards, Customer Service

7

facile

facile

  • Nous recommanderiez-vous? Oui

Reactie van het bedrijf

Thank you sincerely for sharing your feedback. Your input is greatly valued. Best regards, Customer Support

10

Vlotte service en mooie producten met een heel goede prijs-kwaliteit verhouding

De ondersteuning van Get Cameras is heel goed. Elke vraag wordt heel snel en correct beantwoordt. De producten zelf zien er goed uit en werken naar behoren. Wij twijfelden een beetje omdat we specifiek met een Beckhoff PLC werken voor onze vision toepassingen. Beckhoff vereist een camera die GigE Vision compatible is. De Daheng Imaging camera's zijn volledig compatible en werken perfect in combinatie met onze Beckhoff PLC's.

  • Aanbevelen? Ja

Reactie van het bedrijf

Thank you for your feedback! We take a lot of pride in our support team, so it's great to know they were able to answer your questions quickly and accurately. We're especially happy to hear the Daheng Imaging cameras are working perfectly for your vision applications! Thanks again for letting us know! Kind regards, Customer Service

7

Everything ok

just the terms of shippment are a bit funny.

  • Würden Sie uns weiterempfehlen? Nein

Reactie van het bedrijf

Thank you very much for your feedback. It is highly appreciated. Kind regards, Customer service.

10

It is important to have a skilled and efficient team of workers to get the goods efficiently.

Maintained a good relationship and very good communication from start to finish to purchase the item.

  • Would you recommend us? Yes

Reactie van het bedrijf

We appreciate you acknowledging the importance of a skilled team! We strive to maintain clear communication throughout the entire buying process. We're happy to hear it went smoothly for you. Thanks for letting us know! Kind regards, Customer service

10

Professional support, fast delivery and good product.

I liked that your team helped me chose the needed equipment by my description. The items that i have ordered are exactly what i have looked for.

  • Would you recommend us? Yes

Reactie van het bedrijf

We're glad to hear our team was able to assist you in finding the perfect equipment! Thanks for letting us know! Warm regards, Customer Service

10

Perfect!

Ordered another 4 cameras. The order arrived quick, was complete and everything seems to be working as intended. Can definitely recommend.

  • Would you recommend us? Yes

Reactie van het bedrijf

Thanks for letting us know about your recent order! We're thrilled to hear it arrived quickly, complete, and that everything is working perfectly. We truly appreciate your recommendation – it means a lot! Kind regards, Customer service

10

very good

very good experience

  • Would you recommend us? Yes

Reactie van het bedrijf

Thank you for your words! We appreciate your feedback and we are happy that you had a nice experience with Get-Cameras. Sincerely, Customer Service.

2

implementation does not work

I did as in your readme-file and got error messages, I already mailed them to you. A really working python example would be VERY useful. regards, Christian

  • Would you recommend us? No

Reactie van het bedrijf

Dear Christian, Sorry that you had difficulties implementing our Python example. Our support team normally reacts in 24 hrs, or you can always call us for immediate support. Also, on our knowledge center we have nice articles How to use our examples programs on specific platforms. https://www.get-cameras.com/machine-vision-knowledge-center If you have any questions, don't hesitate to give us a call for immediate support. Kind regards, Customer service.

10

Schnelle Reaktion auch über den Jahreswechsel

Auch eine Eilbestellung über die Weihnachtstage kam pünktlich am 2.1. -wie gewünscht- bei uns an.

  • Würden Sie uns weiterempfehlen? Ja
9

Werken goed na wat ondersteuning

Camera's werken goed na wat ondersteuning op afstand. Transportkosten relatief hoog. Get Cameras is goed bereikbaar via mail en telefoon.

  • Aanbevelen? Ja

Reactie van het bedrijf

Thank you for taking the time to share your feedback. Your input is truly valued. Best regards, Customer Service

10

Much better than all others

Overall experience at GeT Cameras was amazing! Best prices and personal support.

  • Would you recommend us? Yes

Reactie van het bedrijf

Your feedback is genuinely valued. Thank you sincerely. Warm regards, Customer Service

10

Excelent

Good products, nice and sturdy built, excellent performance and wonderful support. Thank you get-cameras team

  • Would you recommend us? Yes

Reactie van het bedrijf

We sincerely appreciate your feedback. Thank you very much. Kind regards, Customer Service

8

good quality and fast delivery

So far, all components meet expectation, it would be great, though, if 3d models for all components were available.

  • Would you recommend us? Yes

Reactie van het bedrijf

Thank you for your feedback. While we have 3D models for our cameras, we indeed have no 3D models for our lenses. Most of our customer draw our lens as a cilinder. I forwarded your comments to product management. Kind regards, Customer service.

4

Delivery time and cost of freight are too high.

Please see mentioned below...

  • Would you recommend us? No

Reactie van het bedrijf

Thank you for your feedback. We're delighted to announce recent improvements to our operations, specifically targeted at streamlining our handling costs while upholding the efficiency and swiftness of our delivery services. These enhancements have enabled us to lower our handling costs a lot. Standard handling is reduced from €99 to €19. Hoping to do more business in the future. Kind regards, Customer service.

10

Great products. Excellent support.

GeT Cameras in Germany made some photo's of our products to show the performance of their cameras and they looked perfect. Recently we purchased a camera with lens, and LED lights. We are not experienced with machine vision but the installation worked out fine. After installation on our laboratory we were surprised again of the high quality of the photos and the versatility of this system. (options in Galaxy viewer and integration in Python. Recently we had an issue with the software and the customer support was able to give us the relevant information to fix it within one day. The next time we need a camera we will not be looking to other suppliers but contact GeT Cameras immediately.

  • Would you recommend us? Yes

Reactie van het bedrijf

Your feedback is truly valued and appreciated. Thank you sincerely. Warm regards, Customer Service.

9

Suitable product for us

We already have several of your cameras. These are for stock only. Since we are taking them into stock, that means we are happy with them. Only lead time is little bit longer.

  • Would you recommend us? Yes

Reactie van het bedrijf

We sincerely appreciate your feedback. Thank you very much. Most of our cameras are on local stock, when you order with express we can ship it immediately. If you have a special model, it takes 3-4 weeks, indeed. Kind regards, Customer Service

9

Sehr gut

...

  • Würden Sie uns weiterempfehlen? Ja

Reactie van het bedrijf

Thank you very much for your valuable feedback. We greatly appreciate it. Kind regards, Customer Service

10

Les produits sont de bonnes qualités

J’ai récemment commandé une caméra GigE avec un objectif pour réaliser un test qui s’est avéré très concluant. Les produits sont de bonnes qualités. L’équipe technique a été très réactive et compétente, en m’accompagnant dans le choix de mon matériel.

  • Nous recommanderiez-vous? Oui

Reactie van het bedrijf

Thank you very much for your feedback. It is highly appreciated. Kind regards, Customer service.

6

fast delivery from stock, however relative high charge for fast delivery

good service, fast delivery from stock, however relative high charge for fast delivery

  • Would you recommend us? Yes

Reactie van het bedrijf

Thank you for your feedback regarding our service and delivery options. We greatly appreciate your input as it helps us continually improve our offerings to better meet your needs. We're pleased to inform you that we've recently made enhancements to our operations aimed at optimizing our handling costs while maintaining the efficiency and speed of our delivery services. As a result, we've successfully lowered our handling costs, which allows us to provide faster delivery options at more competitive rates. Kind regards, Customer support.

Over GeT Cameras

GET CAMERAS “FAIR PRICED MACHINE VISION TECHOLOGY” We believe you deserve fair priced machine vision camera, lenses and lighting, with excellent support, service and quality. As an eager, ambitious and innovative company we have defined an innovative business model based on low margins per product, even for single pieces. We believe that every project starts with the order of a single camera. We sell industry proven machine vision technology with focus on machine vision cameras, lenses and lighting. We share our technical product knowledge with you on our knowledge center, during meetings, phone-calls, e-mails and remote sessions. Making sure you will order the best machine vision components for your project. We understand that every product and project has specific camera requirements. We have a large and strong camera portfolio, making sure we have the right camera for your application. Our industrial camera portfolio includes USB2, USB3, GigE, 5GigE and 10GigE camera technology with highspeed image-sensor up to 860fps and high-resolution global-shutter sensors up to 151MP. Generating great customer experiences is in our DNA. On our intuitive website, you can easily discover our products, instantly see all prices, you can generate quotations, place orders and get support. Call us, if you need personal support to select the best camera technology for your application. GeT Cameras Head office and distribution center is located in the middle of Brainport Eindhoven, the Netherlands. With sales offices in London, Aachen and Philadeplhia we cover the European and North Amerika market.

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