Euroflorist takes no responsibility for messing up
I ordered flowers for my girlfriend on Monday for delivery on Tuesday, according to the tradition my girlfriend and I have of her getting flowers every Tuesday from me. We have managed to do this for over a year, despite the fact that she travels a lot and I have had flowers delivered in London, Barcelona, Oslo, Arnhem and Cape Town. Everything went well until I used Euroflorist's services. They failed to deliver on Tuesday and have not responded to my email requesting the flowers. I therefore called them on Wednesday morning and asked for feedback by 2pm, so that I could order from another supplier and still have the delivery today. They were unable to do this and when I call them at 1502 they still haven't found anything and are completely unwilling to contribute to solving the situation. They cannot arrange a new delivery and they do not get in touch with their courier. They have also failed to register that delivery has taken place in their own system. Nor have they tried to contact me or the recipient. After thinking about it, the Euroflorist representative is so "generous" that he wants to refund the order. He portrays it as being decent. As if a refund would help me. I want the flowers delivered, not the money in return. Euroflorist leaves me with the problem. Recommend everyone to stay far away.
