Response from the business owner
Dear Hannah,
While we understand your disappointment, we want to publicly clarify that before your booking was confirmed, we clearly communicated via email: "Because it is a high demanded game I can't promise all 4 persons will be seated next to each other. The biggest possibility is that they will be seated 2+2 but then close to each other in the stadium."
We made every effort within the constraints of the event’s ticket availability (Real Madrid - Arsenal), and seating allocations are ultimately controlled by the vendor. In this case, the arrangement provided was consistent with what was communicated upfront.
For anyone considering a booking, especially for high-demand games, it's always a good idea to reach out and ask about seating possibilities in advance. We're happy to provide as much clarity as we can based on the event and ticket conditions.
Best regards,
Visitfootball Team