Response from the business owner
Dear C,
Thank you for your feedback. Hypeboost is a marketplace where sellers list their items, so each pair is from an independent seller or business seller. As part of this setup, items from private individuals cannot be returned, similar to a private transaction while items from a business seller are eligible for return. You can see if your order is from a private or business seller when choosing your size. We understand this setup might feel different, and we appreciate your insights, which we’ll use to improve clarity on our process.
If you have any other questions, please let us know.
Sammy | Team Hypeboost