Worse purchase Ive ever done.
I simply wouldnt know where to start... Its actually my fault for still relying on your company after reading some of the reviews. All the negative reviews I read were accurate and truthful. We bought a wardrobe and The instructions are super unclear, to the point that the same piece is drawn in different ways depending on the page, the boards have the holes on the wrong places as described in the instructions, and some pieces did not fit in the holes (I had to make them larger with a drill). Sometimes the instructions refer to pieces that dont exist, and after all this nightmare of finding this out, I assembled the wardrobe only to find out that is a wobbled due to the fact that some holes being in the wrong place lead the entire structure to mismatch. Even if I was to complain and ask for the right boards, I would have to dissemble the entire structure which will clearly damage its parts as they are all very bad quality, and trust that this time they will send the right thing, which is obviously too much to ask after seeing all other customer experiences. I will make sure that nobody I even know ever purchases anything from your company. Its by far the worst experience Ive ever had, and I dont believe your prices are so good for such a poor quality and poor delivery experience. Simply the worst purchase Ive ever done.
I know you guys now will suggest that I contact your customer service to make it look like you are doing something, but clearly you guys dont care after reading how you ignore your customers constantly. Also, we shouldnt be all contacting your customer service because you sent the wrong pieces or the wrong instructions ALL THE TIME. Your business model is pathetic, and hope it doesnt last long until you run out of business from all these negative experiences everyone seems to be going through. You dont seem to have improve a bit, Ive read reviews that describe the exact same experience I went through from 3 years ago. You have not improved a bit. I bet the only positive reviews come from people that have purchase easy items which hardly needed any assembly. Or probably from your own relatives, or employees. If you are a customer and you are reading this review and considering risking it... dont do it! buy something more expensive somewhere else, or be patient and get something from a place that needs more time to deliver things (they will do it the right way).. and in case of doubt, just do IKEA.. is a lot more reliable!