Have been ordering from Escentia for a few years and always have had good service.
The last time we dealt with Escentia the experience was excellent. No reservation to call again for a repeat sales. The first response is revoked without reservation, you were confused with one supplier whose name closely resembles yours.
Original review
We request an original invoice with a stamp to accompany our goods to comply with SARS cross border requirements. Essential can't provide stamp, they send invoices which are faded. Their website doesn't appreciate that they do trade with cross border because the addresses are limited only to South Africa. The result is that we pay double tax because those invoices are rejected by SARS at the border.
I have been buying from ESCENTIA ever since the owner, Roy opened up his business and was selling to and visiting clients personally. I learnt so much from Roy back in the day, starting up my aromatherapy business. Although the business has grown exponentially, you can still experience the personal touch, caring and excellent service when placing an order or requiring information on certain products.
Always keep you updated on what's happening to your order. Love the fact that the carrier oils are now in glass.
The service is excellent at all times. You dispatch consignment on time. The sales department and front lady (receptionist) are taking care of the customers.
I have been buying essential oils from Escentia consistently and regularly for more than 24 years now and they have the best oils and service in the industry. I also refer all my students from the CAMS Institute to them and never in 24 year had any complaints. Roy and his team are amazing and I highly recommend Escentia for all your essential oils needs. Keep us the great work!!
Very happy with the service.
The staff are very knowledgeable on the products and could answer all my questions. I received my order within two days. All items were packed securely and good quality.
Good response time, all items ordered were in stock.
I love the quality and packaging care of your products. Best and easy service.
I have been with Escentia since 1997 and have had excellent service.
Namaste With concern I look at your marketing campaign I don't understand why you have put the muladhara, base chakra on top and the sahasrara crown chakra at the bottom is out of alignment and destabilises the flow of energy in the body system. This use of colour, imagery, chakras reinforces devolution, the flow of energy from the spiritual to the worldly. No where in Sanathan Dharma texts, teachings of Brahma, Vishnu, Shiva, Avatars, Gurus, masters, Yogis, any of the spiritual traditions and lineages, great teachers, Shankar Acharya, Patanjali, show the chakras as inverted . Whether you are aware of this or not please consider before positioning the chakras like this to promote the worldly dominance over the spiritual . The natural flow of evolution for all beings is to return to Source. To evolve and raise ones vibration and frequency. Images, colours, symbols are very powerful tools to dominate the subconscious and subliminally create mass programming. Please contemplate , What is your intention for doing this? What are you actually promoting? Why are you positioning the chakras and their spiritual teachings to promote the dominance of the worldly over the spiritual? Kind regards Sjarn Mansoor
Dear Sjarn, Thank you again for your thoughtful message. We deeply value the rich traditions and spiritual practices around the chakras, and your insights into their importance are truly appreciated. Our intention with the chakra candle is to embrace a design that symbolises a journey from the root chakra (Muladhara) at the top to the crown chakra (Sahasrara) at the base, as the candle burns. This was not meant to reverse the flow of energy but rather to allow users to begin their meditation by grounding in the root chakra and gradually progressing upwards to spiritual enlightenment with the crown chakra. Additionally, you may have noticed the chakra list in our newsletter, which was arranged to follow the flow of the candle from root to crown. This alignment was intentional to reflect the candle’s design and guide users in their meditation practice as they move from grounding to higher consciousness. We sincerely value your perspective, and our intention is always to support spiritual growth and healing. Warm regards, The Escentia Team
Best supplier of essential oils. Love the teams positive attitude in promoting these products. Been with them for over 15 years.
Incredible
Cherry on to of my cake. The best, mistakes are spotted and rectified for your satisfaction. I would like Escentia to have a look at producing Coffee Oil, this is the only product short for hair growth oils. Nonetheless I am happy.
Always very friendly Always very efficient Fantastic products that I trust and I can easily recommend to other clients.
I have always received fast service from your company which I greatly appreciate.
Easy ordering system, wide variety of quality products, constant communication from Escentia regarding your order and speedy delivery.
Efficient, user friendly good service.
We've been with you guys since you first opened, and have never been tempted away by other product houses, and they've tried! We love the consistency and the qualities of the oils, the salts, the accessories and the impeccable service! We are completely obsessed with Escentia, we just simply love it! Escentia is out go to, and our standard in Aroma oils
I' ve had queries and problems with orders and it was sorted out fast.
Being in the industry for 27 years.. choose to remain proudly South African and have always been happy with the quality of the different oils and good pricing. Feel very confidant when mixing oils that they are delivering the necessary benefits to my clients.
Escentia is always there to help, and their service is always quick with no problems. They pay attention to detail and give all the info you ask for. The best range you can get. A very good product you can Trust.
I have been a loyal customer for over 10 years, knowing that I can always trust the availability , quality and reliable delivery to offer my clients the best essential oils. It's wonderful to use the updated online shop.
Wonderful client service and always willing to assist in supplying what you need. Going out of their way to help you Reslly happy with being able to have Escentia as a supplier
154 President Brand Road
Rynfield 1501
At Escentia, our journey started with a simple dream and a profound love for the natural energy of plants. Founded in 1994, we set out to provide exceptional essential oils, carrier oils, and related products. Over the years, our product selection has expanded significantly, now boasting one of Africa's most extensive collections of essential oils. We're committed to sourcing and bottling only the purest oils available globally. Our range continues to evolve to meet diverse individual preferences, offering pure essential oils, organic options, standard varieties, and carrier oils. Our knowledgeable team is dedicated to answering your queries and empowering you to explore the world of aromatherapy confidently. Reach out to us today, and let us guide you towards enhancing your well-being in your hands.
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