Here's a polished, natural-sounding English version: This is my third Moccamaster (not counting the machines we use at the office), this time purchased for my home in Portugal. It's a country famous for its excellent coffee, but after years of using a Moccamaster, it's hard to change my habits. I bought my first Moccamaster in 2017, and I've been using one ever since. Depending on which city I'm in, there's always a Moccamaster waiting for me. Over the years, the machines have proven to be incredibly reliable, and the coffee quality has remained consistently outstanding. It's one of those purchases I've never regretted. I'd also like to thank Fabian Gerrits for his outstanding customer service, responsiveness, and advice. I ordered the machine from the Netherlands, but it had to be delivered to Portugal during a very narrow time window when I was there. Fabian helped me choose the right time to place the order, ensuring that the machine arrived exactly when I needed it. I highly recommend both the Moccamaster itself and ordering directly from the Moccamaster website. An exceptional product backed by equally exceptional customer service.

product not delivered. shipper seems to be having issues.

Quick service, great quality goods. Definitely recommend.

Easy smooth in choosing the machine and the accessories

I bought this to limit plastic in my life while also making concessions for convenience. A French Press was too cumbersome in the morning. I can essentially eliminate heated plastic with aftermarket parts, but with further expense on top of an already pricey coffee maker. Please... the, "we use the plastic we use plastic to ensure quality" line is just a copout. Plastic maximizes profits. I would be interested in a no plastic parts kit, ASAP. Please get with the times and make it happen.

We have coffee machine in black matt, very beautiful colour, very special. Coffee is easy to prepare and very tasty! We drink coffee a lot, so the whole size is perfect for us to the morning coffee time.

This is my second moccamaster. My first is 5 years old and has been giving me some problems. I was worried it would quit so I bought a new one

Lovely coffee, easy ordering and delivery.

Fantastic service and very responsive! I sent an email to inform that one of items was shattered, they responded the same day and the item was sent to replace the next day. — the machine itself is perfect and easy to use and I have no doubt on its quality.

Easy, fast, qualitative

An excellent coffee machine - easy to use - excellent results. Overall experience was coloured by an initial failure to deliver by DPD, who gave the reason as ¨no contact information¨ on the package. Recovery action of asking for the package to be delivered to a local DPD service point was easy to do and successful.

I ordered the item on the English version of the website, the address of delivery was outside of NL… yet, all the emails, all the communication after ordering having to do with payment/confirmation/delivery, was always in Dutch. WTF

While the build quality is undeniable, the final cup was a bit too mild for my personal preference. My main concern was the water distribution; the showerhead tends to saturate a single point rather than the entire bed, requiring manual stirring to ensure even extraction. This takes away from the 'set it and forget it' convenience I expect from a premium brewer. On a positive note, the customer service was exceptional—the return process was seamless, and I received a full refund shortly after returning the unit

The product is excellent, makes delicious coffee and looks great. The shipping company chosen was really terrible and very frustrating indeed. For this level of product and shipping price they shouldn’t use a cheap local company. They should use DHL, UPS, FedEx. So it really delayed and spoiled the purchasing experience. I wouldn’t buy online from them again. Would rather find a store.

All ok

Not much more to say. The coffee is clean, perfect temperature and tasty. Worth it.

I ordered a spare thermal jug that must have chipped in transit or something because it broke upon first use. Customer support responded quickly and replaced it, no questions asked.

Bery nice maxhine for drip coffee lovers

Customer service was great and handled after service very well! Loving to have my coffee brews through this master!

Exceptional

Very easy selecting and purchasing the machine on the moccamaster website, happy to pick exactly the color I wanted. The machine is very easy to setup and operate, and brews good coffee. When I had an issue it was very easy to fix it with customer service. Thanks!!

I ordered some spare parts, cleaning products and accessories that arrived very quickly and packaged perfectly. I'm very satisfied.

Beste Moccamaster Team, Namens Tulip Tech B.V. wil ik jullie graag hartelijk bedanken voor de geweldige koffiemachines. Ze maken onze bezoekers en collega’s elke dag weer blij en zorgen voor een fijne sfeer op kantoor ☕. Een speciale dank gaat uit naar Fabian Gerrits voor zijn geweldige hulp bij het opsporen en onderzoeken van onze verloren machine samen met het transportbedrijf. Jouw inzet en ondersteuning worden enorm gewaardeerd. Nogmaals hartelijk dank voor jullie uitstekende producten en service. Met vriendelijke groet, Tulip Tech B.V. Office Manager Olha Kunt

We were tired of our French press, and after reading so many rave reviews of the Moccamaster, we ordered one. It arrived faster than we expected -- which was a nice surprise. The machine is well-built, super easy to operate and to clean, and makes great coffee. The real disappointment is with the glass carafe: the glass is alarmingly thin and seems very fragile. Its plastic lid feels cheap, flies open too easily, and slips off the carafe unexpectedly if you're not careful. The carafe's quality seems like such a terrible oversight for an otherwise wonderful, solidly constructed product.

I had one before a few years ago I gave it away very sorry for doing this.. I had a few coffee machine since much more expensive,and not nearly as good. So needless to say I'll be keeping this one fantastic coffee machine so easy to use and just great coffee.