Reviews voor Moccamaster.eu

Easy to order and arrived in a good time

Great service and responsiveness. There was a problem with my order but they addressed it immediately and delivered the missing part the next day.

Xxx

Delivery service decided they don’t want to deliver my order stating address was incorrect. However the tracking system showed all correct. Customer service just fed me with apologies saying they’re asking to re-try the delivery. After 2-3 weeks of waiting the order ended up returned to the sender. As i asked to re-try with a different service. However i was rejected by the customer service with no way/suggestions on how to proceed with the situation. I’ve spent way too much time and it was frustrating. I ended up buying a product from a different brand/vendor.

VERY GOOD

With just a few tweaks the machine could be great! For example having to push the pin through the plastic filter is such a hassle and seems to be more of a retrospective design flaw. On several occasions when I’ve forgotten to do this, the water has spilled over creating a terrible mess! The machine does look like the marketing picture, but I was disappointed with the cheap looking and feeling black plastic top. I would gladly have paid more to have a quality lid - perhaps made with the same material as the body of the machine. I understand that it’s all about the price and marketing but I’m sure the majority of coffee connoisseurs would see it as a worthwhile investment. The lid really lets the over all appearance if the machine down.

I was missing parts of my coffee maker, send them an email, received an answer superfast, ordered and got delivered fast

My order came in very quickly. The process was smooth and the product is fantastic. I had a question for customer support and they were very quick helpful in getting it answered. Thank you!

I know the moccamaster machine, they are very good. Unfortunately, the company does not deliver to the Canary islands, where I live and the money was refunded. So, I had to look to another chanel to get a machine delivered.

you need a nice spout so it can pour well into small cups

Very good, good delivery and communication

Very good service and fast delivery. Have a great day’s guys

No he recibido mi compra. Está extraviada por la compañía de mensajería.

A reliable and beautifully engineered machine that was recently reviewed as the best quality filter coffee machine, by no less than The Guardian newspaper. Swiftly delivered with no issues. I chose the mint green colour which sits prettily in my low budget kitchen makeover. My two cups of coffee every morning is a daily ritual I love and my new Moccamaster KBG select is providing a perfect brew each time. Congratulations to the Dutch team behind it!

Simple check out, Great packaging and amazing product

I purchased a refurbished black model and it arrived with only a slight sign it was not a new model. I think the refurbished option is a good one considering the price and good warranty that comes with it. It arrived very well packaged and was easy to setup. As a comment, we had ordered a refurbished black model before but sent it back because it was badly damaged on the heating plate and overall very dirty. It was accepted as returned without hassle and cost but you may need to be aware that you will perhaps need to try twice to get your dream machine.

Great service and answers to my question before purchase. Safe delivery well wrapped up and now I’m enjoying tje tastiest coffee from a beautiful machine.

We appreciate the quick delivery

Quick delivery and easy purchase process

Easy and correct!

Easy to assemble. Easy to use. The thermos is very efficient and means no hot plate slowly stewing the coffee. We drink a lot of coffee!

A fantastic easy-to-use machine that makes exceptional coffee. One thing to add/improve - coffee grinding advice (at least for major grinders) and a more detailed water tank scale (e.g. use ML, as opposed to Cups). Alternatively - introduce recommended coffee measurements for each watermark.

All positive, ever since I bought my Moccamaster in 2014.

Very happy with this machine. Very happy also that this company is manufacturing locally and employing local people - it is the reason I bought it in the first place. And the coffee tastes great!

until now, all ok. i think they are a bit too expensive. i also regret that the machine goes off after a wile. would be more interesting if it would be on and keep the coffee warm